Experience

Ferrari-Lund Real Estate

• Real Estate
• 100 - 200 Employee

• Office Manager / Human Resource

  • Sep 2022 - Present



HV Global Marketing Corporation

• United States

• Sales Administration Manager

  • Apr 2014 - Jul 2023

  • Oversee the Contract department that produced over 1,000 contracts in 2019 with gross sales volume of $46 million • Largest HVO site in volume and contracts with the least amount of audit issue -2019 99.3% accuracy -2018 97% accuracy • Ensure the Contracts department follows site and company guidelines -PII Compliance -Credit card handling • Identify opportunities and implement changes -Reduced audit issues by creating additional checklist and file requirements -Changed the Tour Reception Rotor and Check in process • Collaborate with corporate associates to implement business rules and trainings -Hyatt and Welk product transformation -HARPTA & FIRPTA training -Money contract pender procedures -Escrow transmittal & RCC credit card training -Visa Gift Card SOP’s • Process and distribute Sales & Marketing commissions -Works closely with Commissions for transitions to Marriott by providing comp plans, sales tiers and verifying reports -Manages sales tiers and SPIF payouts • Continuous development, training and coaching -Developed team for succession planning -Build teams bench strength by focusing on specific skills • Ensure contracts are within guidelines of On Tour Benefits -Assist sales with development and managing of On Tour Benefits • Monitor live business including all pender contracts. Works closely with recording team for timely process of contract closings • Manage product inventory and notify business partners of price increases • Assisted with HVO companywide transition of Tour Reception to Marketing by assisting corporate with developing training deck and documents • Interview, hire and onboard new associates • Onboard and mentor new Sales Administration Managers • Review, approve and submit all invoices including reconciling premiums & cash • Responsible for monitoring levels of supplies, ordering supplies and site collateral • Support Sales & Marketing talent acquisition efforts by attending career fairs Show less



YNVU Clothing Co.

• United States
• Retail Apparel and Fashion

• Owner

  • Jan 2009 - Apr 2022

  • Clothing store owner with three associates • Increased sales 10-15% year over year • Drive business with social media marketing • Develop associates to achieve monthly and yearly sales goals • Successful clothing business that had multiple locations • Clothing store owner with three associates • Increased sales 10-15% year over year • Drive business with social media marketing • Develop associates to achieve monthly and yearly sales goals • Successful clothing business that had multiple locations



Wyndham Vacation Ownership

• United States
• Hospitality
• 700 & Above Employee

• Administrative Operations Manager

  • Jan 2007 - Apr 2014

  • Managed the daily Administrative operations for Wyndham Vacation Ownership that comprised of two brands (Wyndham Vacation Resorts Maui & Worldmark by Wyndham Kihei) • Promoted from Contracts Supervisor to Administrative Operations Manager in 2010, then shortly thereafter promoted to oversee all Wyndham properties on Maui • Assisted with supervising the Wyndham properties on Kauai • Increased year over year internal audit scores and obtained the highest internal audit scores in the Pacific region – WVR 94% & WBW 92% • Achieved and held Contract audit scores of 98% or higher across both brands • Budgeted, forecast, analyze and report sites financials • Interviewed, hired and onboard associates • Reviewed, approved and submitted all invoices for vendor billing, including cash and premium reconciliation • Identified trends and implement new processes to reduce liability and waste • Reviewed and approved commissions for Sales & Marketing Show less