Experience

Mediabistro

• Customer Success Manager

  • Jul 2017 - Present

  - Handle all users inquires and solve within a timely manner via phone, email and live chats- Issue refunds accordingly- Edit live ad for job board including but not limited to, adding company logos, fixing typos and grammar, removing anything that does not comply with contract.



KALLATI®

• Operations

  • Feb 2013 - Aug 2015

  - Processed orders and shipments to vendors and customers weekly via FedEx, USPS and Armored Services- Managed all customized orders for customers- Import and Export merchandise- Processed RTV from vendors - consignment and invoiced merchandise - Handled all repair inquires and processing- Managed high volumes of PO’s and special orders from different outlets- Recruited staff for office as well as training- Provide excellent customer service and assisted to resolve… - Processed orders and shipments to vendors and customers weekly via FedEx, USPS and Armored Services- Managed all customized orders for customers- Import and Export merchandise- Processed RTV from vendors - consignment and invoiced merchandise - Handled all repair inquires and processing- Managed high volumes of PO’s and special orders from different outlets- Recruited staff for office as well as training- Provide excellent customer service and assisted to resolve any issues in a timely manner- Comply with company policies, ensuring honest and ethical conduct at all times Show more Show less