Experience

AutoBidMaster

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Senior Buyer Manager

  • Feb 2020 - Present

• Customer Service Manager

  • Jun 2013 - Feb 2020

  • Deescalation and de-complication of matters in need of resolution.• Communicating with Auction corporate offices regarding issue resolution in case of process breakdown. • Auction negotiation.• Collaborating with account managers to provide smooth, timely and cost effective solutions.• Title issue resolution and processing. • Addressing service, condition and paperwork processing concerns. • Dispute and complaint resolution. • New lead generation. • Russian-English translation/interpretation.


J.P. Morgan
• United States
• Financial Services
• 700 & Above Employee
• customer support

  • Aug 2009 - May 2013


Chase

• Netherlands
• IT Services and IT Consulting

• Account Manager

  • Aug 2009 - May 2013

  Account Manager, Telephone Banking (April 2012 – May 2013) Managed multi-million dollar portfolio assisting business clients with balance resolution, account-related inquiries, maintained efficient contact record and high level of customer satisfaction in a manual environment. Customer Support Specialist (August 2009 – April 2012) Assisted customers in a fast-paced dialer environment while providing one-call matter resolution and guiding consumers through available solutions.