Experience

The Lo & Behold Group

• Hospitality
• 100 - 200 Employee

• Guest Relations Manager

  • Aug 2023 - Present



The Mandala Group

• Singapore
• Hospitality
• 1 - 100 Employee

• Assistant Reservations Manager

  • Apr 2023 - Aug 2023



CÉ LA VI

• Singapore
• Entertainment Providers
• 100 - 200 Employee

• Guest Relations Leader

  • Sep 2022 - Feb 2023



Colliers

• Canada
• Real Estate
• 700 & Above Employee

• PROPERTY EXECUTIVE

  • Mar 2018 - Aug 2022

  Oversee day-to-day operations, liaising with Council Members. Maintenance plans for the site, handling contractors, obtaining quotations, contracts and RFQ. Conducting internal unit inspections/common areas, handling of feedback and complaints. Preparing of Agenda and Minutes for monthly Council Meetings, assist with AGM preparations. Attend meetings with Sub-Com Members and John Holland Zhen Hua for construction and reinstatement works of Thomson East Coast Line. Underwent R&R project.

• CONCIERGE MANAGER-THE NASSIM

  • Dec 2016 - Mar 2018

  Start-up of project and team on site, implementing process flow, receive handover from Developers, preparing SOP for productivity, delegating tasks to team members, planning of roster.

• HANDOVER & DEFECTS MANAGER - THE LUSH, WATERCOLOURS, HERON BAY, INTERLACE

  • Mar 2015 - Dec 2016

  Contract staff handling defects and pre-inspections of internal units to abide for TOP projects, weekly meetings with Developers/Main Contractors to ensure schedules are met, introduction of estate/facilities/regulations to new homeowners, ensure rectifications are done by Main Contractors and inspected before end of DLP.



RENAISSANCE MANAGEMENT SERVICES

• Singapore

• Recruitment Consultant

  • Nov 2013 - Nov 2014

  Writing and advertising job vacancies across job portals, filtering candidates, conducting interviews and recommendations for Clients, coaching candidates through hiring process and adhering to MOM regulations. Writing and advertising job vacancies across job portals, filtering candidates, conducting interviews and recommendations for Clients, coaching candidates through hiring process and adhering to MOM regulations.



Jetstar Airways

• Australia
• Airlines and Aviation
• 700 & Above Employee

• INFLIGHT STEWARDESS

  • Oct 2010 - Oct 2011

  Maintain high level of professionalism with passengers, ensure harmonious working environment with team members, proficient in service delivery, service recovery and first aid skills. Complete awareness of situations in case of emergencies, aware of safety and security procedures to counter threats, dangers and/or emergencies. Maintain high level of professionalism with passengers, ensure harmonious working environment with team members, proficient in service delivery, service recovery and first aid skills. Complete awareness of situations in case of emergencies, aware of safety and security procedures to counter threats, dangers and/or emergencies.



Emirates

• United Arab Emirates
• Airlines and Aviation
• 700 & Above Employee

• INFLIGHT STEWARDESS

  • Jan 2008 - Jun 2010

  Maintain high level of professionalism with passengers, ensure harmonious working environment with team members, proficient in service delivery, service recovery and first aid skills. Complete awareness of situations in case of emergencies, aware of safety and security procedures to counter threats, dangers and/or emergencies. Maintain high level of professionalism with passengers, ensure harmonious working environment with team members, proficient in service delivery, service recovery and first aid skills. Complete awareness of situations in case of emergencies, aware of safety and security procedures to counter threats, dangers and/or emergencies.



SilkAir

• Airlines and Aviation
• 200 - 300 Employee

• INFLIGHT STEWARDESS

  • Jul 2005 - Dec 2007

  Maintain high level of professionalism with passengers, ensure harmonious working environment with team members, proficient in service delivery, service recovery and first aid skills. Complete awareness of situations in case of emergencies, aware of safety and security procedures to counter threats, dangers and/or emergencies. Maintain high level of professionalism with passengers, ensure harmonious working environment with team members, proficient in service delivery, service recovery and first aid skills. Complete awareness of situations in case of emergencies, aware of safety and security procedures to counter threats, dangers and/or emergencies.