Project and Change Lead

• Sep 2022 - Present

CWA of NSW Coworking Spaces Project CWA of NSW Coworking Spaces Project

Senior Change Manager

• May 2021 - Jun 2022

Working in the AI Claims Transformation Program I managed business implementation including developing change plans, identifying and facilitating development of interim processes, finding system functionality gaps and facilitating business and program discussions that resolved these gaps. I also developed communications and engagement session plans identified gaps in knowledge of business SME’s and set up relevant and appropriate information sessions. Working in the AI Claims Transformation Program I managed business implementation including developing change plans, identifying and facilitating development of interim processes, finding system functionality gaps and facilitating business and program discussions that resolved these gaps. I also developed communications and engagement session plans identified gaps in knowledge of business SME’s and set up relevant and appropriate information sessions.

• May 2020 - Feb 2021

Agile+ encompasses AMP’s approach to work founded on the principles of Agile and Lean methodologies. As Change Lead, I made recommendations that balanced delivery, strategic direction, and operational performance. I developed the ‘change manifesto,’ which detailed why, how, and when change management would integrate with the end-to-end delivery cycle. As part of the communications plan, I created a change canvas using the Lean approach to deliver key information and map change initiatives in a simple yet effective framework.I collaborated with the Agile Practice Lead and Visual System Lead to build the Agile Playbook and Intro to Agile Sessions and complete iterations of the plans while capturing impact assessment, risks, and training. I conducted business readiness assessments, shaped tactical strategy, reviewed learning pathways, and developed a leader communication pack to support the implementation of the delivery model. Show less

• Mar 2019 - May 2020

As Digital Change Lead, I designed and executed the change approach for digital implementations, including a customer portal and website, driving an overall uplift in digital dexterity. I coordinated with key stakeholders to secure the required inputs to complete an organisation-wide change impact assessment and shape a people-centric plan.I also managed communications, including content development for social media and fortnightly team communications. In collaboration with the media team, I devised a strategy to showcase improvements to the customers’ digital offering. In addition, I designed a digital adoption campaign to increase the use of digital assets. Show less

• Aug 2018 - Mar 2019

As Senior Change Manager, I oversaw the implementation and execution of a change strategy to support the sustainability of business governance in committee management, decision-making, accountability, and ethics. A collaborative partner and bold decision-maker, my role focused on the simplification of governance and accountability. I removed band-aid solutions, refined processes, and devised long-lasting business plans that achieved strategic outcomes.I also supported the rollout of delegations of authorities and co-created various business communications, including a webinar session and content for the business collaboration tool Sharepoint. Show less

Change Lead

• Nov 2017 - Jul 2018

With a commitment to customer success, I enhanced the customer experience by enabling a simple and friction-free quote and buy system that allowed customers to use the channel that best suited their personal circumstances. I built and managed the agile wall for all change activities, including engagement, marketing, business processes, communications, and guiding the customer on how to leverage new technology. I evaluated business readiness, shaped key stakeholder communication, refreshed content in the knowledge management system, and prepared briefing packs for stakeholders. I also established a program go-live ‘green room’ operating model. Show less

• Jun 2015 - Sep 2017

Developing and managing the digital business implementation and change strategy, I designed an employee-centric cultural change program for the digital leadership team. I shaped the ‘Art of BEing Agile’ workshop in collaboration with capability and learning. The session was aimed at front-line teams to demystify agile, ensure change goals were aligned, and encourage teams’ use of innovative approaches and tools. I adopted a tailored communication method, which included the use of artwork, to explain complex concepts and channel strategies.In addition, I provided overarching implementation management that involved several stakeholders in delivering a key strategic initiative. Show less

• Jan 2015 - Jun 2015

As Change Manager, I developed the FY16 business change strategy for a multi-channel program. The program leveraged technology to support customers and drive measurable business value. The goal was to establish a seamless and integrated experience across the customer’s channel of choice through user-centric technical process design.I employed tactical change plans for designated releases and engaged internal and external stakeholders to ensure change activities delivered business outcomes. Show less

Business Implementation and Change Consultant

• May 2014 - Jun 2014

In 2014, the NSW Government’s Domestic and Family Violence Framework Reforms were rolled out. I supported Legal Aid NSW to operationalise the new service delivery model. I determined the scope of change and identified impacted audiences’ training needs. I shaped high-level content for training models and procedure manuals. I also designed a master stakeholder engagement presentation aimed at government and non-government audiences and lead business acceptance testing for Legal Aid NSW and its service providers to enable full use of the technology. This involved collaborating with IT project teams to optimise user experience, craft architecture roadmaps, and prioritise system issues. Show less

Project Implementation Manager

• Apr 2012 - Aug 2013

As a Project Implementation Consultant, I worked with the NSW Domestic and Family Violence Reforms program. I formalised the program’s governance, established and refined project management reporting processes, and secured an appropriate vendor to co-develop the reforms. I managed requirement gathering and the coordination of change management activities, including engaging planning and resources sector consultants to secure feedback and support for the reforms. In addition, I oversaw the project plan leading to launch, shaped communications and media strategies, and developed the Change Strategy Options for the implementation of the reforms. Show less

• Feb 2011 - Mar 2012

The AMP / AXA Integration Program comprised work streams to align project and business areas to develop business operating models supported by effective organisational design. As Change Lead, I led organisational change management and process design involving several business and project stakeholders. Providing insight on best practices, I developed activity timelines and consistent communications and secured consensus among different groups.Good with people at all levels, I designed and managed session planning for senior leaders to reinforce the cultural and behavioural changes required to support business outcomes. Show less

• Feb 2011 - Jun 2011

I designed and implemented a new operating model across financial planning and support services, shaping efficient processes that optimised the end-user’s experience during the transformation program. In addition, I reviewed, refined, and rolled out a phased culture and business transformation approach embedded with key change activities. I also built a business engagement model for the business transformation program to ensure business-critical outcomes were delivered.In addition, I collaborated with business stakeholders and designed and managed the session plan for senior leaders. Show less

Project Management Consultant

• Oct 2010 - Jan 2011

For the NSW Homelessness Action Plan Program, I developed and delivered a program structure with defined management roles, workstreams, and reporting responsibilities, ensuring alignment with governance structures. I worked closely with cross-functional representatives of different agencies to secure agreement and shape a practical action plan. I also conducted a strategic vision workshop for stakeholders to roadmap and monitor critical activities and delivery dates and reworked the program-level strategic risk assessment. Show less

Business Implementation Manager

• Apr 2008 - Jun 2009

Financial Planning Software (COIN) Implementation Program Financial Planning Software (COIN) Implementation Program

Various operational, leadership and project change roles

• 1985 - 2008