Experience

TI'ME Georgia

• Georgia
• Retail
• 1 - 100 Employee

• Ecommerce Specialist

  • Mar 2022 - Present



Outsourcing Company F.S Group IL

• Tbilisi, Georgia

• Processing Team Manager

  • Mar 2021 - Jan 2022

  Manage team roles Processing and analysis of customer data / orders Quality Control Attract potential clients (companies) Email campaign monitoring Creating Financial daily / monthly reports about our customers and orders Discuss the results with top management Fast problem solving Uploading customers orders/data on the platform (SaaS) Manage team roles Processing and analysis of customer data / orders Quality Control Attract potential clients (companies) Email campaign monitoring Creating Financial daily / monthly reports about our customers and orders Discuss the results with top management Fast problem solving Uploading customers orders/data on the platform (SaaS)



Amazonshop Georgia

• Tbilisi, Georgia

• Manager Customer Contact Center

  • Dec 2020 - Feb 2021

  Control of communication between operator and customer Creating a daily / monthly plan Order processing Training of new employees (for my team) Preparation of installment agreements with partner banks Uploading orders on the courier company's website Creating daily / monthly reports Motivation and encouragement of the team Control of communication between operator and customer Creating a daily / monthly plan Order processing Training of new employees (for my team) Preparation of installment agreements with partner banks Uploading orders on the courier company's website Creating daily / monthly reports Motivation and encouragement of the team



Primorie Grand Resort Hotel & Wellness

• Krasnodar, Russia

• Service Manager

  • Jun 2016 - Sep 2018