Experience

Consulting Radiologists, Ltd.

• Hospitals and Health Care
• 1 - 100 Employee

• Assistant Director

  • Jun 2021 - Present

  Manage (10) direct reports and the day-to-day operations within the business office. Establish key performance metrics and perform daily operational reporting. Monitor and foster continuous improvement via strategic planning. Oversee billing, denial management and cash posting processes. Analyze trends to determine process improvements in order to better meet future customer requirements as well as determine the best use of resources. Coach and mentor staff in a professional, learning environment with frequent changes in departmental priorities. Show less



Summit Orthopedics

• United States
• Medical Practices
• 400 - 500 Employee

• Patient Financial Services Manager

  • Mar 2020 - May 2021

  Manage (16) direct reports that handle prior authorization for multiple procedures that includes but not limited to: Inpatient and Outpatient Surgeries, MRIs, CTs, Injections, Orthotics and Physical Therapy. Manage (16) direct reports that handle prior authorization for multiple procedures that includes but not limited to: Inpatient and Outpatient Surgeries, MRIs, CTs, Injections, Orthotics and Physical Therapy.



Trinity Health/Loyola University Medical Center

• Financial Clearance Center Manager

  • Apr 2019 - Jan 2020

  Manage (59) direct reports within the outpatient clearance scope that includes but is not limited to: Radiology, Therapy, General Procedures, Sleep Studies and the FCC Call Center. Manage (59) direct reports within the outpatient clearance scope that includes but is not limited to: Radiology, Therapy, General Procedures, Sleep Studies and the FCC Call Center.



Express Scripts

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Contact Center Manager

  • Nov 2018 - Apr 2019

  Manage 24/7 contact center operations consisting of 7 first line supervisors and 123 contact center representatives. Develop employee's supervisory skills, evaluate performance, provide feedback and oversee resolution of employee relation issues. Facilitate tours for client visits. Assist with budget planning. Develop and track compliance to quality and service standards. Manage 24/7 contact center operations consisting of 7 first line supervisors and 123 contact center representatives. Develop employee's supervisory skills, evaluate performance, provide feedback and oversee resolution of employee relation issues. Facilitate tours for client visits. Assist with budget planning. Develop and track compliance to quality and service standards.



Trinity Health MI

• Hospitals and Health Care
• 200 - 300 Employee

• Manager, Customer Service, Self Pay and Collections

  • Jul 1997 - Nov 2018

  Responsible for managing day-to-day operations and exceeding KPIs for multiple teams, including a high volume call center. Execute numerous strategies to effectively manage over $20M in patient A/R and achieve monthly cash collection and financing goals. Manage (26) direct reports to ensure steady workflow balance and high quality outcomes. Recipient of "Colleague Engagement and Safety Star Unit Award 2017". Execute superior management skills that emphasizes team-building and provides clear expectations, while also functioning as an individual contributor. Provide leadership for departmental services through collaboration with customers, hospitals, employees, physicians, clinics, vendors and other internal departments. Show less