Lan Thi Phuong Bui

Service Provider Operation Leader - South East Asia at Inter IKEA Group
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Contact Information
us****@****om
(386) 825-5501
Location
Ho Chi Minh City, Vietnam, VN
Languages
  • English -
  • Vietnamese Native or bilingual proficiency

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Experience

    • Netherlands
    • Retail
    • 700 & Above Employee
    • Service Provider Operation Leader - South East Asia
      • Mar 2020 - Present

      • Manage logistics operation of 4 bonded-warehouses in South East Asia (Vietnam, Thailand, Indonesia). Secure 3PL service provider’s operational performance in all aspects (KPI, capacity, efficiency, precision, claims, safety, etc.,) for exportation from SEA sending countries to global destinations. • Identify 3PL service provider’s constraints due to peaks, volume fluctuations, etc. Find optimal solutions leading to securing needed capacity at lowest total cost with other supply chain stakeholders. • Closely work with internal stakeholders to create working process locally and regionally to secure working efficiency. • Support in operational implementation to adapt with IKEA’s requirements and other commercial agreements. • Support Tender/other procurement activity's preparation and implementation • Follow up the innovative developments, contribute to implementation of innovative approach both internal and external partners Show less

    • United States
    • Computers and Electronics Manufacturing
    • 700 & Above Employee
    • Senior Logistics Executive
      • Oct 2016 - Feb 2020

      • Manage 3PL Service Providers’ performance in distribution, warehousing, and VAS. More focus on improving delivery service to distributors and internal process to optimize the quality and cost. • Dealer surveys to get feedback on company’s and competitor’s service • Develop SOPs for Logistics department to standardize procedures. Working with other departments for new procedures related to Logistics department. • Project Management: Communicate with other departments on projects related to Logistics • Periodical tender for Sony’s Logistics services Concurrently look after Shopfront Section in Sale Department (report to Sale Head) • Manage Shopfront vendors in Sale department in terms of quotation, dead-line, quality, service, etc., • Supervise the project of decoration and renovation in Dealer’s shops for Sony product displays, ensure the progress of project to be on-time. Checking Dealers for irregular high/low cost. • Work on the procedure and communication in Shop Front Section in order to improve quality and efficiency. • Making annual tender/ evaluation, balance projects and expenses of Shopfront among Vendors nationwide. • Coordinate with IT team to develop system for Shopfront Show less

    • Switzerland
    • Professional Services
    • 700 & Above Employee
    • Transportation Executive - South Provinces
      • Jan 2015 - Oct 2016

      • Lead South Provincial Transportation team (20 persons)• Work with 2PL trucks providers in service agreement and monthly payment. Consult sale and marketing team regarding transportation fee and scheme in South provinces• Survey customers in the South provinces to evaluate DKSH’s delivery service and benchmark DKSH’s competitors in market.• Analyze data to improve internal process, service, cost in transportation • Work with South Provincial Transportation team to ensure smooth delivery. Coordinate to solve any complaint in payment/delivery/quality service related to team.• Prepare yearly tender for competitive price and service.Data analysis:• Analyze nationwide KPIs/data of HEC & FMCG Logistics operation. Directly work with each warehouses to improve performance and solve relevant problems. Show less

    • Logistics Executive - South DC
      • Apr 2014 - Jan 2015

      Key account management: • Manage 3PL service for DKSH’s clients regarding customs clearance, inventory control, warehousing and distribution. Ensure the orders delivered on time to distributors/ end-user. Make quotation/monthly expense charged to clients. Send monthly KPIs to clients.• Work with terms & cost in agreement with clients• Monitoring relevant processes to ensure all the procedures and activities are in accordance with SOPs and requirements of clients. • Receiving requests of clients and proactively coordinate with other departments to ensure smoothly operation. • Measuring monthly KPIs, and managing 3PL service payment for clients.Cold chain validation team leader:• Lead validation team (2 persons) to making all validation and qualification in HEC South DC, especially related to cold chain product handling. All key hard wares in the cold chain need to be validated, documented, and tracked to ensure an unbreakable cold chain management. Show less

    • Logistics Support Supervisor - North DC
      • Dec 2012 - Apr 2014

      • Assist Head of Logistics – North in logistics analysis: KPIs report of HEC BU, Cost saving reports. • Working with Lean projects of warehouse. • Team leader of project nationwide SOPs for transportation, which is finished in April 2013• Leader to obtain animal hygiene certificate for FMCG warehouse, working with government agencies in works related to DC• Support QA department • Training staffs with QA regulations, English.Other activities: • 01/06/2012, being assigned as North Union head of DKSH Vietnam. On behalf or Union, accompanying with other departments took place many events for DC staffs. • Training 5S for Systech Trading Co. Ltd in Hanoi (External training) Show less

    • Quality Assurance Coordinator - FMCG & Healthcare BU
      • Jul 2011 - Nov 2012

      • Practical understanding of Standard Regulatory Compliance (GSP, GMP, GDP) and ISO 9001:2008.• Internal quality auditing for HEC & FMCG warehouses to improve the process • Lead project: Build ISO 9001:2008 to obtain certificate for FMCG warehouse in 2012

    • Management Trainee - Logistics
      • Feb 2011 - Jul 2011

Education

  • Hanoi Foreign Trade University
    Bachelor, Business Administration
    2006 - 2010
  • APICS CPIM - Module 1: Basic of Supply Chain Management
    2014 -
  • APICS CSCP (Certified Supply Chain Professional)
    2015 -

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