Experience

British University Vietnam

• Vietnam
• Higher Education
• 200 - 300 Employee

• Head of Academic and Student Operations

  • Apr 2021 - Present

  Oversee and be in charge of all departments for student operations and student-facing functions related to academic and student experience:Academic Operations: Admissions Office, Course Operations, Student Services (students and parents one stop shop)Student Experience: Careers Services and Industry, Alumni relations, Student Life, Well-being and Student Development

• Senior Manager, Student Experience, Placements and Alumni

  • Aug 2016 - Apr 2021

  Overall management and operations of the Student Experience Department which includes:- Corporate Relations (outreach)- Event Management (students' events, competitions, and corporate outreach events)- Career Services (career counseling and job/internship placements for students and alumni)- Extracurricular Activities (trainings, workshops, team-building, trips, charity and student-led programmes...), Professional Development Programme for students- Alumni Relations - Well-being of the BUV Student Community- Other students affairs (bus and transportation management, exchanges, study tours,...) Ensure an outstanding customer service to all students, parents and industrial partners, HR managers and maintain the positive brand exposure to all stakeholdersEvent Management | Communications | Career Counseling | Corporate Outreach | Customer Relations | Leadership | Budget managementhttps://www.buv.edu.vn/about/



British Chamber of Commerce Vietnam

• Vietnam
• International Trade and Development
• 1 - 100 Employee

• Hanoi Manager

  • Nov 2015 - Aug 2016

  • Marketing: Deliver brand awareness and exposure of BBGV as a leading International Chamber of Commerce by involving in networking events, promoting ideas for marketing material, e-news, flyers…• Event Management: Be responsible for the successful delivery of BBGV’s business, social and charity events in Hanoi which includes: establish a calendar of events; take care of event logistics arrangement, press release, event sponsorship, and event follow-up.• Financing: In-charge of budgeting, profit & loss report for event campaigns...• Business Development: Increase/Sales of the membership base in Hanoi and maintain close contacts with members and business partners. • External Relations: To engage proactively with BBGV stakeholders in Hanoi i.e. Business chambers, British Embassy, British Council, UK Alumni Vietnam .etc. Liaise with the authorities and government officials • Other office management responsibilities for Hanoi Representative Office



JW Marriott Hanoi

• Vietnam
• Hospitality
• 100 - 200 Employee

• Event Manager

  • Jan 2015 - Nov 2015

  Management Competencies:Leadership | Managing Execution | Customer Relationship Management | Business Development | Budget and Business plan | Event ManagementTake care of international MICE Group (Meetings, Incentives, Conferences, Exhibitions) such as Abbott APAC Conference, Navitas Regional Conference, Flowserve APAC, Hogan Lovells APAC Conference, Euromoney Conferences, Marriott iT Regional Conference, H-Artistry by Moet Hennesy,...

• Event Executive

  • Jan 2014 - Jan 2015

  - Managing Event Logistics and Operations- Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).- Ensuring and Providing Exceptional Customer Service- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.- Supporting and Coordinating with the Sales and Marketing Function to maximize revenue and profit on each lead



KinderWorld International Group

• Education Administration Programs
• 1 - 100 Employee

• Marketing

  • Jun 2013 - Jan 2014

  ● Implement marketing strategies to drive business performance for school and business units ● Maintain strong brand awareness among existing and potential customers ● Analyze customer feedback, market conditions and competitor information for producing better marketing tools and strategies ● Monitoring, reviewing and reporting on all activities of the Company’s marketing projects. ● Implement marketing strategies to drive business performance for school and business units ● Maintain strong brand awareness among existing and potential customers ● Analyze customer feedback, market conditions and competitor information for producing better marketing tools and strategies ● Monitoring, reviewing and reporting on all activities of the Company’s marketing projects.



IDG (International Data Group)

• United States
• Advertising Services
• 500 - 600 Employee

• Content Marketing and Conference Executive

  • 2012 - 2013

  Coordinate with speakers and internal department to + Build content, Obtain information about topics, speakers profile, presentation slides, etc from speakers + Coordinate with sales logistics, design teams to produce conference documents such as Show Directory, Conference Proceedings, etcCoordinate with internal departments to produce all event materialsProduce marketing materials to promote for the conference including: e-newsletters, leaflet, advertising, etc