Experience

Mawarid Hotels and Hospitality
• United Arab Emirates
• Hospitality
• 1 - 100 Employee
• Assistant Sales Manager

  • Aug 2020 - Present


Gautier France

• France
• Civic and Social Organizations

• Retail specialist-interiors

  • Oct 2019 - Apr 2020

  ➢ Managing clients requests regarding the internal fitting for individuals and offices ➢ Preparing quotes to clients and corporates with required modern furniture with details. ➢ Assist customer in selection of items, Place new merchandise on display. ➢ Creating new ideas for furnishing houses, villas and shops all over UAE ➢ Taking clients order for import furniture from Europe to the Brand(Gautier) ➢ Liaising with buyers, analysts, stores, suppliers and distributors. ➢ Managing the stock- showroom –warehouse lists of goods ➢ Making the inventory and pricing to all goods ➢ Working on home by me system for interior designing on requests. ➢ Handling the social media accounts of the company and outdoor marketing with daily posts and email. ➢ Meeting with suppliers and managing the distribution of stock by negotiating cost prices, ordering stock, agreeing timescales and delivery schedules and completing the necessary paperwork; Show less



Royal tent

• South Africa
• Events Services
• 1 - 100 Employee

• Sales And Marketing Specialist

  • Aug 2017 - Oct 2019

  Creating new division with new instructor for Banqueting & Weddings department ➢ Creating new standard of hospitality services ➢ Creating food & beverage menu ➢ Handling 3 wedding halls (250 weddings per year) ➢ Handling daily events & day to date operation ➢ Organize and support the project for F1 -Yas circuit ➢ Mange Ramadan tent with capacity of 700 people ➢ Supervise the activities of staff reporting directly to the position ➢ Research and provide advice to the management team ➢ Communicate effectively, both verbally and via written material Show less



Spark Events Company

• Business Development Specialist

  • Jul 2016 - Jul 2017

  ensure that they are satisfied, ➢ Having the ability of an organization to constantly and consistently exceed the customer's expectations. ➢ Improving customer service involves making a commitment to learning what our customers' needs and wants & developing action plans that implement customer friendly processes. ➢ Working in a group and cooperative with the sales team. ➢ Co-ordination with department heads and co-authorizing purchases ➢ Monitoring expenditure, analyzing cost trends & preparing monthly cost reports & forecasts to the Managements. ➢ Establishing Internal Controls to ensure better operations. ➢ Doing all it needs to improve the value and quality of the experience ➢ Preparation of daily transaction of every shift Show less



Media Touch

• Music

• Media Manager

  • Apr 2015 - Jun 2016

  ➢ Support & motivate the team towards excellent customer service. ➢ Brief new members regarding the catching client’s tips. ➢ Conducted the trainings department wise. ➢ Support the sales manager in communication and implementing any new working practice. ➢ Attend customer requirements & monitor performances of standards in all in hand contracts. ➢ Support & motivate the team towards excellent customer service. ➢ Brief new members regarding the catching client’s tips. ➢ Conducted the trainings department wise. ➢ Support the sales manager in communication and implementing any new working practice. ➢ Attend customer requirements & monitor performances of standards in all in hand contracts.



St. Regis Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Concierge Service

  • Jan 2012 - Mar 2015

  Ensure customer satisfaction. ➢ Maintain a high standard service of hospitality to all clients. ➢ Responsible for stock arrangement in commercial areas. ➢ Answering and attending to customer queries and complaints. ➢ Conduct training & coach colleagues to perform given tasks by the Manager. ➢ Process customers transaction in the outlet which requires high security level such as password, cheque payment etc to avoid any hassle. ➢ Preparation of Monthly Division wise Profitability Statements and Consolidation of Accounts of all the divisions and branches. ➢ Co-ordination with department heads and co-authorizing purchases and sales. ➢ Support & motivate the team towards excellent customer service Show less



Hôtel Rabat International

• Hospitality
• 1 - 100 Employee

• Guest Relation Officer

  • Sep 2008 - Dec 2011

  ➢ Planning product ranges and preparing sales and stock plans in conjunction with buyers. ➢ Maintaining a comprehensive library of appropriate data. ➢ Working closely with visual display staff and department heads for goods, to attain maximum customer interest and to boost sales. ➢ Producing layout plans for stores. ➢ Planning budgets & presenting sales forecasts and figures for new ranges. ➢ Controlling stock levels based on forecasts for the season. ➢ Gathering information on customers feedback on products. ➢ Analyzing last season sales and reporting on the current season lines. ➢ Making financial presentations to senior managers. ➢ Accompanying buyers on visits to manufacturers to appreciate production processes. Show less