LaMont King Jr.

Assistant General/ Service Manager at BURN by Rocky Patel
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Contact Information
us****@****om
(386) 825-5501
Location
Indianapolis, Indiana, United States, IN
Skills

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Credentials

  • The Six Morning Habits of High Performers
    LinkedIn
    Feb, 2021
    - Nov, 2024

Experience

  • BURN by Rocky Patel
    • United States
    • Restaurants
    • 1 - 100 Employee
    • Assistant General/ Service Manager
      • Nov 2021 - Present

      ● Provide excellent customer service to all patrons, solicit new business, and create and maintain contracts for VIP/private events. ● Train and develop staff on customer service ● Solicit new business, conduct new client meetings, negotiate contracts for all VIP events. ● Manage the front, back and VIP service operations. ● Interview, orient and train new service team members ● Create and maintain schedule for approximately 22 staff members, consisting of Bartenders, Servers, Barbacks, Hosts/Hostesses and Humidor attendants. ● Perform opening and closing procedures and daily operations duties. ● Increased sales of private events by 20% within a 6-month period. ● Identifies the development needs prove coaching and mentoring of staff for customer satisfaction. ● Participate in inventory, vendor meeting, marketing and event planning. Show less

  • Conrad Hotels & Resorts
    • Hospitality
    • 700 & Above Employee
    • Front Office Manager
      • Apr 2016 - Jan 2022

      ● Improved Client Services productivity and culture through individual coaching and employee development resulting in increased team member recognition from client surveys. By 32%.● Increased guest satisfaction with problem resolution through initiation of “Point of Contact” resolution process.● Managed approximately 17+ team members, including Guest Service Agents, Mini-Bar Attendants, In-Room Dining, Concierge, and Customer Service Operators.● Collaborated with the Director of Front Office and Assistant Director of Front Office in creating incentive programs to drive premium room up sells.● Assisted Human Resources with team member with recruitment and candidate evaluation. Show less

    • Assistant Front Office Manager
      • Jul 2013 - Apr 2016

      • Worked closely with Director of Front Office and Assistant Director of Front Office • Prepared Guest Service Specialist in delivering Top Tier Service and turn them into Problem Resolution experts. • Performed as Manager on Duty(MOD) occasionally, responsible for managing all areas of the hotel for that particular weekend. • Performed daily administrative work in preparing Pre-Shift for morning, evening, and overnight Night Audit employees. Prepared payroll submissions and corrections for employees. Guest Service Agent Show less

  • The Alexander a Dolce Hotel
    • Indianapolis, Indiana
    • Guest Services Supervisor
      • Jan 2013 - Jul 2013

      ● Successfully led key Guest Services projects to improve guest satisfaction with problem resolution from 23% satisfaction rate to 74% satisfaction rate. ● Consulted in hiring and insured all Guest Services employees versed in brand standards, hotel policies and procedures. ● Conducted Art tours upon request detailing our 14 commissioned art displays. ● Successfully led key Guest Services projects to improve guest satisfaction with problem resolution from 23% satisfaction rate to 74% satisfaction rate. ● Consulted in hiring and insured all Guest Services employees versed in brand standards, hotel policies and procedures. ● Conducted Art tours upon request detailing our 14 commissioned art displays.

Education

  • Indiana University Bloomington
    Bachelors, Economics
    1986 - 1994

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