Merchandise and Ticket Manager

• Mar 2022 - Present

• Oct 2018 - Sep 2021

• Handled the day-to-day operations of a retail store.• Managed store accounts to achieve 142% of the Yearly Sales Goal for 2019.• Navigated through the COVID-19 Global Pandemic and led the store to a 112% increase in sales in 2020 compared to 2019.• Through Q2 2021, store was 111% compared to the same time frame in 2020, despite an industry shortage in material.

• Sep 2017 - Oct 2018

Representative for the Ticket Operations at Miami HEAT

• Sep 2014 - Oct 2018

● Efficiently help increase value for the American Airlines Arena events and the HEAT Group by generating $1,000-$5,000 in ticket sales daily ● Utilize excellent communication skills by responding to over 100 customer inquiries weekly to ensure that they are equipped with the information needed to receive a top-notch experience at the arena ● Efficiently help increase value for the American Airlines Arena events and the HEAT Group by generating $1,000-$5,000 in ticket sales daily ● Utilize excellent communication skills by responding to over 100 customer inquiries weekly to ensure that they are equipped with the information needed to receive a top-notch experience at the arena

• Jan 2015 - May 2017

● Effectively supervised, trained, and managed 30 employees who officiated intramural sporting events at the University of Miami● Managed the entire logistical operations for over 50 teams and 500 players for each sport within the sports department, ensuring that all scheduling, email inquiries, rosters, and playoff brackets were accurately handled and organized to run its operations

• Oct 2014 - Feb 2015

● Engaged 200-300 avid fans by marketing six unique basketball ticket packages, ultimately generating 20-30 sales and producing over $2,000 in ticket revenue

Basketball Team Manager

• Oct 2014 - Apr 2017

● Supported a team of 14 players and a support staff of coaches and graduate assistants by assisting the players, filming the practices, and recording the data needed to augment the strength of the team ● Performed a variety of tasks needed to help coordinate over 20 games, handling the entire behind-the-scenes organizational tasks needed to operate each game ● Supported a team of 14 players and a support staff of coaches and graduate assistants by assisting the players, filming the practices, and recording the data needed to augment the strength of the team ● Performed a variety of tasks needed to help coordinate over 20 games, handling the entire behind-the-scenes organizational tasks needed to operate each game

Community Relations Intern

• May 2013 - Jun 2013

● Developed a project centered around a partnership between the Philadelphia 76ers and Planet Fitness Gyms, allowing kids and families to integrate a more active and healthier lifestyle through Planet Fitness Gyms. Program served as a basis for future community engagement projects within the Sixers organization. ● Developed a project centered around a partnership between the Philadelphia 76ers and Planet Fitness Gyms, allowing kids and families to integrate a more active and healthier lifestyle through Planet Fitness Gyms. Program served as a basis for future community engagement projects within the Sixers organization.