Experience

Opinion Access LLC

• United States
• Research Services
• 1 - 100 Employee

• Interviewer

  • Jun 2020 - Present

  - Make outbound calls to collect data and opinions and conduct customer satisfaction surveys.- Recruit qualified candidates for focus groups.- Record respondent answers into computer system accurately.- Conduct calls in a professional, respectful and friendly manner while following a script. - Make outbound calls to collect data and opinions and conduct customer satisfaction surveys.- Recruit qualified candidates for focus groups.- Record respondent answers into computer system accurately.- Conduct calls in a professional, respectful and friendly manner while following a script.



Darden

• United States
• Restaurants
• 700 & Above Employee

• Lead Hostess

  • May 2019 - May 2020

  - Built relationships with customers to increase likelihood of repeat business.- Immediately addressed issues with customers so that they could be successfully resolved by demonstrating empathy.- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. - Built relationships with customers to increase likelihood of repeat business.- Immediately addressed issues with customers so that they could be successfully resolved by demonstrating empathy.- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.



Love Culture Inc

• Retail Apparel and Fashion
• 100 - 200 Employee

• Store Manager

  • Oct 2018 - Mar 2019

  - Maintained floor visual design for the store, including changing store layout, refreshing outfits for mannequins, updating in-store signage, and decorating store.- Managed and organized merchandise on floor with consideration for opportunities to upsell.- Processed new shipments by sorting through inventory and tagging items with sensors to be put on the sales floor.- Handled returns and damaged items by sending back to corporate.- Managed vendor relations by working with vendors to schedule drop-offs and pick-ups.- Opened and closed store following safety procedures.



24-7 Intouch

• Canada
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Call Center Representative

  • Feb 2018 - Aug 2018

  - Assisted customers and store management over the phone.- Fixed issues with customer orders, accounts, and beauty advising.- Became one of four people from whole district chosen to assist in upcoming events and handle any calls regarding the Sephora event. - Assisted customers and store management over the phone.- Fixed issues with customer orders, accounts, and beauty advising.- Became one of four people from whole district chosen to assist in upcoming events and handle any calls regarding the Sephora event.



Goodwill Industries International

• United States
• Non-profit Organizations
• 700 & Above Employee

• Sales Floor Associate

  • Jul 2017 - Jul 2018

  - Assisted customers with finding merchandise.- Maintained knowledge of store layout.- Sorted through donations and prepared items for sale by barbing and putting on hangers.- Handled cash and credit card transactions. - Assisted customers with finding merchandise.- Maintained knowledge of store layout.- Sorted through donations and prepared items for sale by barbing and putting on hangers.- Handled cash and credit card transactions.



Winn-Dixie

• United States
• Retail Groceries
• 700 & Above Employee

• Vendor Relations Specialist

  • Dec 2016 - Jul 2017

  - Completed scheduled inventory counts and supply audits.- Maintained established merchandising standards, including window, sales floor and promotional displays.- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.- Received multiple positive reviews acknowledging dedication to excellent customer service. - Completed scheduled inventory counts and supply audits.- Maintained established merchandising standards, including window, sales floor and promotional displays.- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.- Received multiple positive reviews acknowledging dedication to excellent customer service.



Dollar Tree Stores

• Cashier

  • Oct 2016 - May 2017

  - Assisted customers with finding items around the store, answering questions, and checking out.- Stocked new items and organized inventory in a pleasing way.- Handled cash and credit card transactions.- Cleaned and sanitized store to ensure a clean shopping experience for guests. - Assisted customers with finding items around the store, answering questions, and checking out.- Stocked new items and organized inventory in a pleasing way.- Handled cash and credit card transactions.- Cleaned and sanitized store to ensure a clean shopping experience for guests.



Domino's

• Manager

  • May 2015 - Feb 2016

  - Scored in top 5% of employees in successful resolution of issues.- Met with each associate to establish realistic sales goals for the month.- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.- Followed up with over 90 customers each week to verify that they were satisfied with purchases. - Scored in top 5% of employees in successful resolution of issues.- Met with each associate to establish realistic sales goals for the month.- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.- Followed up with over 90 customers each week to verify that they were satisfied with purchases.



Del Taco Restaurants Inc.

• United States
• Restaurants
• 400 - 500 Employee

• Lead Cashier

  • Nov 2013 - May 2014

  - Greeted customers.- handled cash and credit card transactions.- Took drive-thru orders accurately and filled orders efficiently.- Managed, ordered, and restocked inventory.- Opened and closed store.- Trained new employees on operating procedures.- Maintained a clean and inviting lobby and dining area.- Strived for excellence and customer satisfaction.- Maintained a professional appearance while performing all duties. - Greeted customers.- handled cash and credit card transactions.- Took drive-thru orders accurately and filled orders efficiently.- Managed, ordered, and restocked inventory.- Opened and closed store.- Trained new employees on operating procedures.- Maintained a clean and inviting lobby and dining area.- Strived for excellence and customer satisfaction.- Maintained a professional appearance while performing all duties.



Chris Productions

• Assistant Manager

  • Jul 2008 - Oct 2013

  - Managed prospective models for photoshoots.- Graphic design duties which included Videography, Photography, and Logo Design.- Created and hosted events for the company.- Provided excellent customer service online, over the phone, and face to face.- Assisted music producer with voice overs, music and voice acting. - Managed prospective models for photoshoots.- Graphic design duties which included Videography, Photography, and Logo Design.- Created and hosted events for the company.- Provided excellent customer service online, over the phone, and face to face.- Assisted music producer with voice overs, music and voice acting.



Denny's

• United States
• Restaurants
• 700 & Above Employee

• Dining Room Server and Hostess

  • Aug 2008 - Jul 2010

  - Provided excellent customer service with a smile. - Took customer orders accurately and fulfilled them efficiently.- Prepped and stocked utensils, condiments, and bar area to make sure we were ready for our customers.- Handled cash and credit card transactions. - Provided excellent customer service with a smile. - Took customer orders accurately and fulfilled them efficiently.- Prepped and stocked utensils, condiments, and bar area to make sure we were ready for our customers.- Handled cash and credit card transactions.