Academic and Transfer Advisor

• Mar 2022 - Present

Account Installation Senior Analyst

• Mar 2020 - Mar 2022

Client Benefit Analyst

• Aug 2019 - 2020

• Aug 2017 - Oct 2018

Tasked with launching a student-staffed Peer Mentor program in 2016, I'm in my second year of program oversight and management in this position. I created both departmental and peer mentor training guides and led training for all newly hired peer mentors. In addition to the personalized training given to the peer mentors, I have collaborated with several college departments to offer training opportunities to a wider sphere of student workers.One of the main objectives of the Peer Mentor program is to increase the number of students returning to the college each semester. Through personalized program outreach initiatives, we've seen consistent growth in this area since the program's inception.In addition to the Peer Mentor program, I teach a one-credit academic success planning course as well as a non-credit leadership academy course. Having completed a Masters in Business Administration with a concentration in leadership, I have covered topics including leadership styles, communication, team roles and functionality, project planning, and emotional intelligence. Students in the leadership academy complete the course with a capstone service-learning project. Show less

• Jul 2016 - Aug 2017

A main function of this position is to work with students who are new to the college experience and help them efficiently navigate the early steps towards college registration. With this newly created position, I am excited to also have the opportunity to instruct a series of non-credit, leadership classes to a group of academically high achieving scholarship recipients.Additionally, I work with faculty and staff to coordinate a series of success workshops, with topics designed to promote success in college and important life skills. This facet of my position entails securing presenters and topics, working with the college scheduler for room assignments, and working with our design and marketing team to develop promotional materials for these monthly workshops. Show less

• Oct 2013 - Jul 2016

Office SupportBudget requisitions and maintenanceEvent planningData analyis

Nonprofit Committee Head

• Dec 2012 - Jan 2014

This leadership position includes, report writing, proposal writing, independent project development and management, public relations, community building, marketing, being able to work with a team and individually, volunteer coordination and training, being self-motivated and able to meet deadlines. This leadership position includes, report writing, proposal writing, independent project development and management, public relations, community building, marketing, being able to work with a team and individually, volunteer coordination and training, being self-motivated and able to meet deadlines.

Certified Pharmacy Technician

• Dec 2001 - Dec 2008

Created new patient files and managed database of existing patient files in order to keep records up-to-date Ensured customers needs were met by anticipating their needs and offering quality customer service Telephoned patients regarding prescription orders to make sure that their medication lists were up-to-date Efficiently resolved third-party processor claims so that patients received their medications in a timely manner Provided training to multiple stores in the Rockford area during transitional phases, which included two software changes Provided support to other stores upon request and availability Accurately inputted new prescriptions and processed refills Assessed and anticipated inventory needs to ensure that items were in stock and in date Assisted the pharmacists in pulling and filling prescription orders to keep a steady workflow Show less

Case Manager

• Aug 2000 - May 2001

Provided translating services to all Arabic speaking clients Served as a liaison for Spanish speaking client Enrolled refugee family members in ESL classes or public schools Aided in the job search and filing of appropriate employment paperwork for refugee clients Maintained weekly logs of client contact by utilizing contact sheets and computer logged case notes Edited computer case logs to ensure reading and grammatical fluidity Provided translating services to all Arabic speaking clients Served as a liaison for Spanish speaking client Enrolled refugee family members in ESL classes or public schools Aided in the job search and filing of appropriate employment paperwork for refugee clients Maintained weekly logs of client contact by utilizing contact sheets and computer logged case notes Edited computer case logs to ensure reading and grammatical fluidity