Lamine Djebbari
Customer Experience Manager at SARL ARTEC INT- Claim this Profile
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English Native or bilingual proficiency
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French Native or bilingual proficiency
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Spanish Native or bilingual proficiency
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Arabic Native or bilingual proficiency
Topline Score
Bio
Jonathan De Oliveira
I managed Mohamed Lamine when he worked in my team in the premium cabins. Mohamed had an exceptional ability to interact with customers and colleagues. He is knowledgeable and personal in his genuine care shown towards people around him. Professionally Mohamed shows dedication to his work and will work with resilience and dedication to any task. He is totally reliable and enthusiastic when entrusted. Mohamed worked in a corporate environment with me for a few months where he made a huge impact on our colleagues with his abilities and capability. Coupled with his interaction skills he does posses good IT knowledge. He has a natural talent for languages and can converse and communicate in a multi cultural society either ease. I would support Mohamed Lamine in any chosen field through his ability and willingness to adapt and Learn with enthusiasm.
Jonathan De Oliveira
I managed Mohamed Lamine when he worked in my team in the premium cabins. Mohamed had an exceptional ability to interact with customers and colleagues. He is knowledgeable and personal in his genuine care shown towards people around him. Professionally Mohamed shows dedication to his work and will work with resilience and dedication to any task. He is totally reliable and enthusiastic when entrusted. Mohamed worked in a corporate environment with me for a few months where he made a huge impact on our colleagues with his abilities and capability. Coupled with his interaction skills he does posses good IT knowledge. He has a natural talent for languages and can converse and communicate in a multi cultural society either ease. I would support Mohamed Lamine in any chosen field through his ability and willingness to adapt and Learn with enthusiasm.
Jonathan De Oliveira
I managed Mohamed Lamine when he worked in my team in the premium cabins. Mohamed had an exceptional ability to interact with customers and colleagues. He is knowledgeable and personal in his genuine care shown towards people around him. Professionally Mohamed shows dedication to his work and will work with resilience and dedication to any task. He is totally reliable and enthusiastic when entrusted. Mohamed worked in a corporate environment with me for a few months where he made a huge impact on our colleagues with his abilities and capability. Coupled with his interaction skills he does posses good IT knowledge. He has a natural talent for languages and can converse and communicate in a multi cultural society either ease. I would support Mohamed Lamine in any chosen field through his ability and willingness to adapt and Learn with enthusiasm.
Jonathan De Oliveira
I managed Mohamed Lamine when he worked in my team in the premium cabins. Mohamed had an exceptional ability to interact with customers and colleagues. He is knowledgeable and personal in his genuine care shown towards people around him. Professionally Mohamed shows dedication to his work and will work with resilience and dedication to any task. He is totally reliable and enthusiastic when entrusted. Mohamed worked in a corporate environment with me for a few months where he made a huge impact on our colleagues with his abilities and capability. Coupled with his interaction skills he does posses good IT knowledge. He has a natural talent for languages and can converse and communicate in a multi cultural society either ease. I would support Mohamed Lamine in any chosen field through his ability and willingness to adapt and Learn with enthusiasm.
Credentials
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Business Development: Strategic Planning
LinkedInSep, 2021- Nov, 2024 -
Verified International Academic Qualifications Bachelor in Law
World Education ServicesJan, 2021- Nov, 2024 -
Agile Foundations
LinkedInJul, 2019- Nov, 2024 -
Learning ITIL®
LinkedInJul, 2019- Nov, 2024 -
SEO Foundations
LinkedInJul, 2019- Nov, 2024 -
SEO Foundations
LinkedInJul, 2019- Nov, 2024 -
Designing Database Solutions and Data Access Using Microsoft SQL Server 2008
Servicios CCOONov, 2010- Nov, 2024 -
Microsoft Certified Desktop Support Technician (MCDST)
NetmindMay, 2010- Nov, 2024 -
DALF C2 Highest French Languange Certificate
Centre Culturel FrancaisJun, 2007- Nov, 2024 -
Rowing Referee Dipolma
Federation Algerienne Des Societes D'Aviron et De CanoeJun, 2007- Nov, 2024 -
IELTS
British Council
Experience
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SARL ARTEC INT
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Algeria
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Software Development
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1 - 100 Employee
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Customer Experience Manager
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Jan 2020 - Present
As a Customer experience manager, I am responsible for bridging the gap between customers and the brand to ensure that the touchpoints across the customers’ journey are engaging, efficient and effective. As a Customer experience manager, I am responsible for bridging the gap between customers and the brand to ensure that the touchpoints across the customers’ journey are engaging, efficient and effective.
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Emirates
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United Arab Emirates
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Airlines and Aviation
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700 & Above Employee
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Flight Attendant
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Jun 2011 - Oct 2019
Educated passengers on procedures, maintained safe conditions in the cabin and helped J class customers / passengers when necessary; Managed problems within the cabin to ensure the comfort and safety of passengers within the entire length of the flight; Checked onboard emergency equipment and first aid kits to ensure proper functionality; assist with emergency situations during flight; Reinforced and uphold regulatory requirements to keep flight crew and passengers safe; Demonstrated emergency and safety procedures; answer passengers’ questions about specific procedures, flight details, and services; Conducted regular trips through the cabins to distribute requested items, serve and refill beverages, and ensure passenger comfort; Provided customer service in the form of answering questions, serving food and beverage, and handing out magazines, headsets, pillows, and blankets; Demonstrated use of emergency and safety equipment; ensured seat belts were fastened during take-off, landing, and turbulence; Served and sold snacks, beverages, and meals; coordinated meals for passengers with dietary restrictions; Provided blankets and pillows for passenger comfort, answered passenger questions regarding flight and made sure passengers were secure and satisfied; Took inventory of food items, alcoholic and non-alcoholic beverages, headsets, and sales transactions prior to taking off and landing; order supplies as needed; Assisted with passengers who need help, such as the elderly, small children, or disabled individuals. Prepared reports related to beverage and meal inventories, flight schedules, cabin equipment repairs, and passenger complaints; Administered first aid, reassure worried passengers, and remain calm and confident during emergency situations. Performed any other task assigned by senior management related to service delivery administration, office management/administration and database administration. Show less
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T-Systems Iberia
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Spain
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IT Services and IT Consulting
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700 & Above Employee
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IT Support Specialst
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Jan 2009 - May 2011
Provided Multilingual (French, Spanish and English) level 2 computer support for Airbus as MCDST (Microsoft Certified Desktop Support Technical) expert; Performed Level 2 responsibilities which include; managing break/fix, configuration issues, troubleshooting, software distribution, installations, hardware repair including in-house repair or coordinating depot service. Provided Multilingual (French, Spanish and English) level 2 computer support for Airbus as MCDST (Microsoft Certified Desktop Support Technical) expert; Performed Level 2 responsibilities which include; managing break/fix, configuration issues, troubleshooting, software distribution, installations, hardware repair including in-house repair or coordinating depot service.
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Education
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1999 - 2008
Université Badji Mokhtar de Annaba
Bachelor of Laws (LL.B.), Legal Studies, General -
2005 - 2007
Didouche Mourad Professional Training Centre
IT Specialist, Computer and Information Sciences and Support Services
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