Experience

CelcomDigi

• Malaysia
• Telecommunications
• 700 & Above Employee

• Associate Principal

  • Dec 2022 - Present



Digi Telecommunications

• Malaysia
• Telecommunications
• 700 & Above Employee

• Associate Principal

  • Aug 2022 - Present



Whale Cloud

• China
• IT Services and IT Consulting
• 300 - 400 Employee

• CRM & BSS Engineer

  • Mar 2022 - Aug 2022



Comviva

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Senior System Engineer

  • Nov 2020 - Aug 2022

  Working as customer and project management Working as customer and project management



Huawei

• China
• Telecommunications
• 700 & Above Employee

• Application and Software MS Engineer

  • Apr 2014 - Nov 2020

  Starting from 2014 April, I have worked at Huawei Technologies Yangon Co,ltd as a BSS back office and Mobile Money Engineer for Ooredoo and MPT project. I am a technical support engineer for Contact Center of both Ooredoo and MPT since the beginning their Contact Centers launch. During my technical support engineer of Contact Center, I have supported a lot of technical and business requirement for contact center. Such as. - Call Center agent work force management. - IVR (interactive voice response) and ACD (Automatic call distribution) design and enhancements to support first call resolution for the complaint. - Service Level agreement design for each complaint. - Integration with third party system like telecom business support system ( CRM, CBS, EVC, UVC, etc) and Core Network for the resolution of call center complaint. - Data analysis for contact center calls, complaint and SLA. - Call reason and trouble ticket management. - Knowledge Base system management. - Agent KPI management. - Desktop and IT infrastructure management. and so on. Currently I am working for MPT Mobile Money Project as Back Office Engineer. I am supporting technical maintenance such as - Trouble shooting mobile money transaction such as Cash In, Cash Out, Airtime Top-up. - Configuration for incentive and award and Charging method for SP(service providers and agents). - Agent, User, SP trends analysis. - Infrastructure maintenance such as Database, server and storage etc. I have worked as BSS back engineer as well in Huawei for CRM, CBS, PRM. I have also worked as OSS engineer for ooredoo BSS and IT network. I am very familiar with ITIL process such as Incident management, Change Management and Problem management. Show less



Max Myanmar construction

• Site engineer

  • Dec 2013 - Mar 2014