Experience

HAProxy Technologies

• United States
• Software Development
• 1 - 100 Employee

• Account Executive

  • Mar 2021 - Present

  -Alongside the Account Executive role, my responsibilities also entail Account Management across a diverge range of businesses & industries. Some of the accounts I manage belong to a Fortune 500 list of companies -Serve as the primary point of contact for all customer account management matters -Building and nurturing long-lasting customer relationships to ensure continued business -Own account relationships and drive overall customer success for assigned accounts -Up-selling & Cross-selling across existing accounts -Ensure renewals are completed on time, often even way in advance of the expiration date -Pricing & Quote preparation -Client negotiation & Support -Execute on strategic outreach and inbound activity -Work directly with clients to learn their goals by helping them identify how we can meet those requirements -Help clients understand the limits of their budget or resources -Demonstrate strong work ethic, competitive verbal and written communication skills to build business-to-business sector relationships -Participate on behalf of the company in exhibitions or conferences -Conduct presentations, closing, negotiation, proposal, and prospecting meetings -Build business cases to establish value -Collaborate with reseller / solution partners as an extended sales team -Mapping out potential customers through Zoominfo.com and executing an outbound outreach -Work collaboratively with other team members to achieve team targets & customer success Show less



Ocast

• Sweden
• Advertising Services
• 1 - 100 Employee

• Customer Success Manager

  • Jun 2020 - Oct 2020

  -Ensure successful platform on-boarding-Hold daily meetings with customers to help them navigate the platform -Design the requested advertising ad spec placement through Sketch -Own account relationships and drive overall customer success for assigned accounts-Collaborate with media sellers to leverage the benefits of Ocast platform to help them drive sales -Assist and aid Interns during their internship period

• Advertising Intern

  • Feb 2020 - May 2020

  -Assist the team with customer migration from an old to new platform-Identify platform bugs and report it back to engineering -Assist the Customer Success Team to launch, manage and deliver requests to the existing clients -Pitch in ideas about the platform design and development -Understand the advertising space and how it is sold in the media industry (both digital & print media)



RED Sightseeing

• Sweden
• Travel Arrangements
• 1 - 100 Employee

• Sales Associate

  • May 2018 - Nov 2019

  - Provide customer assistance and guidance around the city - Advice customers regarding tours, museums & activities around the city - Execute sales to large tourist groups - Handle customer complaints during times of transportation delays - Gather trip-advisor reviews from customers - Biggest accomplishment during my time at RedBuses, involved finding a lost backpack that had important personal belongings and documents and returning it back to the customer who was in rush to go back to the cruise with his family. I had to contact all the RedBus drivers in the city and identify if the lost bag could be found in one of the buses. The story, fortunately had a very happy ending and the customer left a review on trip advisor. You can follow the link for more: https://www.tripadvisor.com/ShowUserReviews-g189852-d3561735-r594148197-Stockholm_Red_Sightseeing_Hop_On_Hop_Off-Stockholm.html Show less



Booster pro

• Mall of Scandinavia Stockholm

• Sales Associate

  • Oct 2016 - Aug 2017

  -Provide exceptional customer experience -Operate cash register -Increasing in store sales -Maintaining sales floor appearance -Directing customer to goods and identifying potential for sales -Drive conversations to ensure customer retention and satisfaction -Provide exceptional customer experience -Operate cash register -Increasing in store sales -Maintaining sales floor appearance -Directing customer to goods and identifying potential for sales -Drive conversations to ensure customer retention and satisfaction