lamia jamal
IT Support Officer at ASHM- Claim this Profile
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Bio
Credentials
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Introduction to service management with ITIL4
UdemyMar, 2021- Nov, 2024
Experience
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ASHM
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Australia
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Non-profit Organizations
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1 - 100 Employee
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IT Support Officer
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Nov 2022 - Present
1. Build and support Wordpress website. 2. Image and video editing and uploading to the site. 3. Build fully functional digital products/solutions in line with client requirements, expectations and timelines. 4. Develop existing and new projects according to project deadline, specifications and budget. 5. Write code for sites using HTML, CSS and JavaScript. 6. Assist in the development and maintenance of user manuals and guidelines. 7. Maintain and archive of source codes and version history for each project. 8. Deploy solutions according to project specifications. 9. Liaise with administrators, third-party providers, system analysts, and external developers to assist in resolving problems with products or systems. 10. Update and upload website content using LMS and CRM. 11. Perform Service desk duties by using Atlassian Jira. 12. Website editing using Adobe skills: Photoshop, Premiere Pro, After effects, Audition, Captivate. Show less
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Woolworths Group
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Australia
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Retail
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700 & Above Employee
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Customer Service Assistant
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Nov 2019 - Present
• Developing leadership skills by leading, coaching, and supporting the Customer Service team to provide excellent customer service • Providing information about products and services • Developing problem solving skills by listening queries and provide answers • Handling returns or complaints • Developing leadership skills by leading, coaching, and supporting the Customer Service team to provide excellent customer service • Providing information about products and services • Developing problem solving skills by listening queries and provide answers • Handling returns or complaints
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KC Infotech Pty Ltd
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Sydney, New South Wales, Australia
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Software Developer
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Sep 2021 - Nov 2022
• • Designing user interfaces and navigation menus • Write, rewrite and review code for sites, typically HTML, XML, or JavaScript • Integrate software components and third-party programs. • Verify and deploy programs and systems. • Troubleshoot, debug and upgrade existing software. • Collaborating with designers, developers, and stakeholders through Atlassian Jira. • Construct technical specification using client business functional models. • Extend existing software systems to integrate with new applications. • Contribute to development procedures, guidelines and standards. • Provides direction and advice in creating proposals and plans for software design activities. • Using code libraries to simplify the writing code. • Writing code and implementing computer programs on multiple systems in the client business. • Building and using computer-assisted software engineering tools to automate some coding. • Work with developers to design algorithm and flowcharts. • Conduct software testing and evaluates new programs. • Create operation procedure and end user documents. Show less
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111IT
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Sydney, New South Wales, Australia
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Web Development Intern
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Apr 2021 - Jul 2021
• Design and implement web applications using Laravel framework. • Assist in troubleshooting issues on web-based systems. • Update and edit website content, posts and pages by using Shopify responsive design and development • Build up an outstanding understanding of command-line GIT processes • Worked in Atlassian Jira, Trello, SLACK. • Test and give feedback on new and existing technologies. • Design and implement web applications using Laravel framework. • Assist in troubleshooting issues on web-based systems. • Update and edit website content, posts and pages by using Shopify responsive design and development • Build up an outstanding understanding of command-line GIT processes • Worked in Atlassian Jira, Trello, SLACK. • Test and give feedback on new and existing technologies.
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Oporto
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Australia
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Restaurants
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300 - 400 Employee
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Customer Service Assistant
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Dec 2017 - Jan 2020
• Used to take food and drink orders from customers accurately and with a positive attitude • Developed communication skills by cooperating and communicating with all serving and kitchen staffs. • Engaged with customers in a friendly manner • Adhered to all relevant health department rules and all customer service guidelines • Used to take food and drink orders from customers accurately and with a positive attitude • Developed communication skills by cooperating and communicating with all serving and kitchen staffs. • Engaged with customers in a friendly manner • Adhered to all relevant health department rules and all customer service guidelines
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Xubisoft Limited
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Bangladesh
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IT Services and IT Consulting
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1 - 100 Employee
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Junior Software Developer
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Mar 2016 - Sep 2017
• Designed, developed, implemented and tested of new features in Quantifi’s comprehensive software products • Worked with Sales and Product Management in the ongoing development of their products • Working with clients in understanding their needs • Provided first level support for local clients when needed • Assisted Helpdesk personnel with client issues when required • Designed, developed, implemented and tested of new features in Quantifi’s comprehensive software products • Worked with Sales and Product Management in the ongoing development of their products • Working with clients in understanding their needs • Provided first level support for local clients when needed • Assisted Helpdesk personnel with client issues when required
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Education
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2018 - 2020
University of Wollongong
Master's degree, Information Technology -
2020 - 2021
Performance Education
professional year, Satisfactory -
2018 - 2018
University of Wollongong
Graduate Certificate in Computing, Computer Science -
2014 - 2017
Southeast University (BD)
Bachelor of Science - BS, Computer Science and Engineering
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