Experience

ITE Eurasian Exhibitions FZ-LLC

• United Arab Emirates
• Events Services
• 1 - 100 Employee

• Customer Success Executive

  • Jul 2021 - Apr 2023

  Dubai, United Arab Emirates ● Successfully onboarding an avg. of 6 clients per day, payments follow-up, and profile completion follow-up, while ensuring a high level of customer satisfaction. ● Proactively communicating with clients on a day-to-day basis, providing updates about industry and event stage development, and ensuring that they are informed and engaged throughout the process. ● Driving cross-sales for custom options and marketing, resulting in increased revenue and profitability. ● Effectively… Show more ● Successfully onboarding an avg. of 6 clients per day, payments follow-up, and profile completion follow-up, while ensuring a high level of customer satisfaction. ● Proactively communicating with clients on a day-to-day basis, providing updates about industry and event stage development, and ensuring that they are informed and engaged throughout the process. ● Driving cross-sales for custom options and marketing, resulting in increased revenue and profitability. ● Effectively allocating leads to sales and generating orders, while ensuring order completion with the invoice. ● Coordinating with the site office to provide full support and coordination for international clients, resulting in a seamless and efficient customer experience. ● Providing education and assistance to clients on free marketing options for successful participation, contributing to their success and satisfaction. ● Managing internal data effectively, including clients' data, sales info, and communication data updates on CRMs, and providing regular payment updates. ● Collaborating closely with the support technical department to ensure client requests and details are managed effectively. ● Preparing weekly and monthly reports for management, utilizing excellent data management and reporting skills. ● Coordinating with insurance coverage for clients, demonstrating a strong commitment to customer satisfaction and risk management. Show less



Platinum Immigration Consultancy Services

• Legal Services
• 1 - 100 Employee

• Tele sales and Customer Service

  • Aug 2019 - Jun 2021

  Dubai, United Arab Emirates ● Successfully handled a diverse client base of an average of 80-90 daily through both voice and non-voice processes, demonstrating excellent communication skills and attention to detail. ● Conducted screenings of an avg. of 10 potential walk-in applicants and skillfully managed the appointment- setting process for document collection and processing, ensuring a smooth and efficient customer experience. ● Utilized a proactive approach to follow-up with registered clients for document… Show more ● Successfully handled a diverse client base of an average of 80-90 daily through both voice and non-voice processes, demonstrating excellent communication skills and attention to detail. ● Conducted screenings of an avg. of 10 potential walk-in applicants and skillfully managed the appointment- setting process for document collection and processing, ensuring a smooth and efficient customer experience. ● Utilized a proactive approach to follow-up with registered clients for document processing and pending payments, resulting in a high rate of customer satisfaction. ● Resolved complaints and processed refunds over the phone and walk-in, demonstrating strong conflict resolution skills and the ability to prioritize customer needs. Show less



K11 School of Fitness Sciences

• India
• Education
• 100 - 200 Employee

• Admin and Customer Experience

  • Aug 2018 - Jul 2019

  Kolkata, West Bengal, India ● Demonstrated a high level of proficiency in administration by skillfully managing the needs of existing employees, including data maintenance, stock maintenance, and register maintenance. ● Played a key role in financial management, authorizing petty cash, expenses, and vouchers while managing the banking, purchase, and payment processes. ● Successfully onboarded an avg. of 10 new applicants daily, ensuring a smooth and efficient onboarding process. ● Demonstrated excellent… Show more ● Demonstrated a high level of proficiency in administration by skillfully managing the needs of existing employees, including data maintenance, stock maintenance, and register maintenance. ● Played a key role in financial management, authorizing petty cash, expenses, and vouchers while managing the banking, purchase, and payment processes. ● Successfully onboarded an avg. of 10 new applicants daily, ensuring a smooth and efficient onboarding process. ● Demonstrated excellent communication skills and attention to detail, ensuring a high level of customer satisfaction in all admin-related activities. Show less



INDIBUD

• Customer Service Representative and Team Leader

  • Nov 2013 - Jun 2018

  Kolkata Area, India ● Successfully managed and trained a team of employees in both voice and non-voice processes for international clients, ensuring high levels of customer satisfaction and retention. ● Played a key role in the sales and survey process, leading to an increase in revenue and profitability for the company. ● Demonstrated strong leadership skills by overseeing a sales team and achieving sales targets. ● Effectively prepared and maintained rosters to ensure seamless operations and timely… Show more ● Successfully managed and trained a team of employees in both voice and non-voice processes for international clients, ensuring high levels of customer satisfaction and retention. ● Played a key role in the sales and survey process, leading to an increase in revenue and profitability for the company. ● Demonstrated strong leadership skills by overseeing a sales team and achieving sales targets. ● Effectively prepared and maintained rosters to ensure seamless operations and timely delivery of services. Show less