Lament Matimba

Corporate Account Executive at Allied Insurance Brokers
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Contact Information
us****@****om
(386) 825-5501
Location
Cidade de Maputo, Mozambique, MZ

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Credentials

  • Bonds and Guarantees - short course
    eBSI Export Academy
    Dec, 2022
    - Nov, 2024
  • Customer Service Leadership
    LinkedIn
    Dec, 2022
    - Nov, 2024
  • Customer Service Foundations
    LinkedIn
    Nov, 2022
    - Nov, 2024
  • Risk Management: Managing Property and Liability Risk
    Alison - Free Online Learning
    Sep, 2021
    - Nov, 2024
  • Email Marketing Certification
    eMarketing Institute
    Jun, 2020
    - Nov, 2024
  • Fundamentals of digital marketing certification
    Google Digital Skills For Africa
    Jun, 2020
    - Nov, 2024

Experience

  • Allied Insurance Brokers
    • Angola
    • Insurance
    • 1 - 100 Employee
    • Corporate Account Executive
      • Aug 2021 - Present

      Overview:- Managing client communications, nurturing and building key relationships, and keep track of all necessary documentation, paying close attention to any policy changes, important deadlines, and any legal regulations. Helping customers understand their coverage, assist them with any claims as needed, and ensure all relevant data is properly captured and filed.Scope of duties & responsibilities:▪ Renewals - send insurance summaries requesting updated info and get client to review current coverage in case changes are needed, re-market to a new carrier when needed. Bind, invoice and send renewal policy to customer. ▪ Claims handling – processing and overseeing claims processing for all assigned portfolios.▪ Premium computations, invoicing, and collection.▪ CRM - Building and maintaining business relationships with clients or other partners.▪ Advise and recommend to clients the best Risk Management Practices for Loss Mitigation and Minimizing Risk.▪ Scheduling and attending meetings with business partners.▪ Discussing and assessing clients’ current and future insurance needs▪ New Business- Gather information from client, market and quote policy and present to client explaining coverages and deductibles in detail, & negotiating policy terms and costs with insurance providers for placement. Show less

    • Intern
      • May 2021 - Jul 2021

      Overview:- Assisting in client communications, nurture key relationships, and keep track of all necessary documentation, paying close attention to any policy changes, important deadlines, and legal regulations. Helping customers understand their coverage, assist them with any claims as needed, and ensure all relevant data is properly captured and filed.

  • Amone Business School
    • Maputo, Mozambique
    • Digital Marketing Consultant
      • Mar 2020 - Apr 2021

      Development & Implementation of digital marketing strategy. - Email Marketing - Content creation - Business development - Client servicing & Business relations - Social media marketing - SEO & Analytics Development & Implementation of digital marketing strategy. - Email Marketing - Content creation - Business development - Client servicing & Business relations - Social media marketing - SEO & Analytics

  • ANTHILL CAPITAL - Micro finance
    • Zimbabwe
    • Business Development Officer
      • Jan 2019 - Dec 2019

      Scope of duties & responsibilities: ▪ Discovering and securing new business opportunities and markets ▪ Developing creative strategies to retain and obtain clients. ▪ Customer relationship management and client servicing ▪ Recommend the approval or rejection of loan applications. ▪ Review and update credit and loan files. ▪ Customer relationship management ▪ Promote the institution's credit and loan services. ▪ Assisting in company's branding and communication – social media and email marketing. ▪ Prepare statements for unpaid accounts, negotiate repayment terms with customers and refer to collectors when necessary. Show less

  • First Mutual Life
    • Zimbabwe
    • Insurance
    • 100 - 200 Employee
    • Customer Service & Claims Administrator
      • Aug 2016 - Jul 2017

      Scope of duties & responsibilities: ▪ Client servicing and client relationship management ▪ Claims Administration, Assessment of Claim forms, Claims Process owner. ▪ Assessment of genuine and fraudulent claim ▪ Petty cash management and reconciliations ▪ Data capturing and data entry – refunds, alterations, reinstatements, cancellations & claims, Including Banc assurance arrangements. ▪ Liaising with First Transfer Secretaries on shareholder queries. ▪ Preparing and handling departmental monthly meetings and reports Show less

Education

  • National University of Science and Technology
    Bachelor of Commerce - BCom, Risk management & Insurance
    2014 - 2018

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