Experience

Logimeter
• South Africa
• IT Services and IT Consulting
• 1 - 100 Employee
• Technical Support Specialist

  • Sep 2021 - Present


Kurtosys Systems

• Document Production Analyst

  • Nov 2020 - Mar 2021

  Analysed Customer’s reporting requirements from a data, formatting, and report workflow perspective Created and configured ETL load jobs for data ingestion into a standard data schema Configured custom web based tools and reported layouts based on Customer specifications, and facilitated fully automated report production Monitored production runs to ensure accuracy and on-time delivery of reports Engaged in regular interaction with Customers, to ensure that they’re being kept up-to-date on project and document production delivery Show less



WNS Global Services SA

• South Africa
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Reporting Analyst

  • Jul 2018 - Aug 2020

  ETL and transform data into a usable format, SSIS - simplifying the way data is imported into a data base , SQL - create, edit and maintain stored procedures, tables and views

• Customer Support Specialist

  • Mar 2014 - Jul 2018

  Investigate, resolve and process high volume customer enquiries.Delivering customer value at first point of contact.Identify and understand customer needs in order to provide a consistently high quality service.Effectively promote the clients products and enhance customer experience and loyalty.Provide accurate information on products and services.