Board Member

• Oct 2023 - Present

Supporter Relationship Coordinator

• Sep 2023 - Present

• Management of client’s event participants, supporters and donors and ensure that all interactions with supporters are conducted in a positive manner, accurately reflecting the client’s values and vision • Build strong relationships with participants to support their fundraising • Manage and respond to inbound enquiries from participants and deliver outbound engagement via multiple channels – emails, phone, SMS and social media – and regularly reporting on outcomes • Manage and facilitate social media communities by responding to social media messages and developing discussions • Assist with social media content development and production • Coordination of fundraising incentives and rewards and other supporter experience areas as required Show less

Postpartum Doula

• Jan 2023 - Present

• Dedicated to nurturing and empowering families as they navigate the journey of early parenthood • Skilled in creating a nurturing environment, offering emotional, physical, and educational support tailored to the unique needs of each family • Expertise in newborn care, breastfeeding support, postpartum recovery, and assisting with establishing routines and self-care practices • Committed to promoting the overall well-being of parents and their babies, fostering confidence and a smooth transition into parenthood • Trusted partner, offering non-judgmental guidance, a listening ear, and evidence-based information to help families thrive during this transformative time Show less

Senior Philanthropy Coordinator

• Mar 2023 - Jul 2023

• Coordinate a range of fundraising activities to build donor pools, including recurring small donors and raise the organisation's profile • Developing a pipeline of potential large donors worth pursuing and engaging with existing small and large donors for retention • Developing content for social media channels, the website, publications, fundraising campaigns and any other relevant occasions as required • Oversight of the donor database and all donations, inclusive of data entry, accuracy, and donation processing/acknowledgement • Researching grants and liaising with available sources to clarify the application process and requirements • Writing and submitting applications for grants for various causes • Building working relationships with funders from a variety of sources • Copywriting external affairs material to encourage, inspire and educate consumers and build our brand • Assisting to develop the brand voice and adapting historic content to accommodate changes • General support of the public affairs function as required Show less

Customer Success Manager

• Mar 2022 - Feb 2023

• Build and maintain strong strategic relationships with key stakeholders across Blackbaud’s customer base • Develop and execute jointly agreed success plans with each customer to focus on results against their desired outcomes • Onboard new customers, ensuring that they understand how best leverage the support, services, training, and the Blackbaud community • Analyse and share customer product usage data and rapidly identify opportunities for strategic action to reduce retention risk and drive progress towards outcomes • Understand and track customer sentiment data, respond promptly to user survey responses, and proactively action wellness plans for at-risk customers • Helping customers drive increased usage and value from our solutions towards their outcomes • Help understand, track and improve the health, needs and satisfaction of customers Show less

Senior Fundraising Coordinator

• Aug 2019 - Mar 2022

• Acquisition I lead a multifaceted campaign consisting of direct mail, digital & telemarketing streams, while building and nurturing tailored donor journeys for each channel • Regular Giving I lead a regular giving telemarketing campaign, acquiring potential donors via Facebook leads • Direct Mail I managed and coordinated four annual mail appeals and liaise with internal and external stakeholders in order to meet lodgement deadlines. I also coordinated Anglicare Victoria’s quarterly newsletter, Imagine. • Database Management Working in conjunction with the Database & Direct Marketing Manager, I ensured that the database (Raiser’s Edge) was up to date, accurate and reliable. I also undertook timely data cleansing activities to maintain the database’s integrity. • Relationship Management I often communicated with stakeholders of all levels, building trust and rapport. This involved, but not limited to, talking to donors over the phone, liaising with suppliers or working with the executive team. Show less

Fundraising Administrator

• Sep 2017 - Aug 2019

• Database Management Using Raiser’s Edge, I processed and receipted all incoming donations, as well as undertaking timely data cleansing. I also ran imports and exports from third party vendors such as PayPal and GoFundraise. Additionally, I created a consolidated user manual, which documented end-to-end processes on Raiser’s Edge, as well as a Lort Smith policies & procedures document • Direct Mail I liaised with mail and print vendors, ensuring all direct mail material was delivered correctly and on time • Regular Giving I ran regular giving bi-monthly and monitored performance via reporting and dashboards I created in Raiser’s Edge. I also implemented a declined gifts process, which resulted in half of the usual decline rate • Community Fundraising I managed all community fundraising applications and liaised with the fundraiser throughout the process. I also created a new application template for potential applicants, which was more consolidated and user-friendly • Online Fundraising Using Online Express, I managed the website’s donation pages, and processed all transactions. I made several improvements to this process, including a more user-friendly donor experience, and personalised thank you/receipt letters • Customer Service I managed incoming customer and donor queries via phone, email, and face to face Show less

Database Coordinator

• Feb 2016 - Aug 2017

• Database Migration I worked to migrate data from the legacy database (ThankQ) to Raiser’s Edge and facilitated staff training. I also created user manuals and constantly liaised with staff to ensure that the migration was a smooth transition • Database Management I performed timely data cleansing activities, and managed a small team of volunteers to assist with this process • Regular Giving I ran regular giving bi-monthly reports, and provided results and analysis to management • Customer Service I managed incoming customer and donor queries via phone, email, and face to face. Show less