Operations Analyst

• Jul 2020 - Present

Branch Coordinator (Employee Relations)

• Jun 2011 - Mar 2019

Acted as liaison and represented Volt and our clients in a professional, courteous and knowledgeable manner to current field employees. • Met with all new hires to provide an orientation to the company, and explain how to complete all new-hire paperwork necessary for client assignments. • Processed all new hire paperwork, background checks and drug screens for IT, Engineering, Finance, Nursing, Administrative, Customer Service & Light Industrial placements. • Ensured security background investigation forms were properly completed and processed in accordance with client/governmental agency direction. • Maintained accuracy and organization of all employee personnel, Form I-9, and Background & Drug files. Maintained proper Workers Comp Claims and Disability files and assisted employees as necessary. • Assisted Regional UI coordinator on all UI claims. • Built positive working relationships while assisting with questions, concerns & escalations including employee benefits and payroll functions in-person, by telephone, and by eMail with internal staff, external customers and all field employees. • Addressed and resolved employee relations issues as well as contingent workforce questions and concerns in a confidential manner. • Counseled employees on issues including, but not limited to performance, professionalism, attire, language, attendance and polices. Show less

Office Administrator - Iowa Office; Heartland Market

• Feb 2003 - Jul 2010

Conducted initial outreach to potential candidates providing services overview and highlighting benefits of outplacement support. Point of contact for Iowa program deliverables, via phone, email and in person, through life of program. Provided support service to surpass client expectations including exploring ways to use developing technology to assist in the transition process.• Given one month's notice and working part-time, managed complete office close-out in July 2010.• Acting on-site management for new Des Moines office build out in March 2007; consulted with corporate real estate, local building management, realtors and project architect regarding needs and changes to plan throughout 2 month project. Coordinated downsize of office footprint and move in May 2007.• Absorbed record keeping, outreach and cross-training of adjunct consulting staff upon transfer of Iowa's one full-time career transition consultant to Omaha field office.• Received higher than average take-up rate for volume of engagement of new career transition candidates. Increased revenue for Heartland Market partnering with North American Outreach team members, tracked newly generated candidate programs and mailed outreach letters to individuals eligible for service previously unresponsive to phone and email contact.• Subject Matter Expert assuming responsibility for all resume and business card processing/formatting in 48 hour window for Heartland Market office-based candidates.• “Indispensable partner” to consulting staff, asking insightful questions and probing thoroughly to fully understand client focus. Communicated client needs accurately to other staff members delivering service locally and across North America.• Received excellent anecdotal feedback from candidates upon delivery of monthly technology workshop providing overview of online social networks, research databases and job/resume banks, as well as day-to-day technology troubleshooting interactions with candidates. Show less

Administrative & Business Coordinator - Iowa Office

• Jun 2005 - Sep 2006

Scheduled and managed workload and work flow for Iowa adjunct consultant support team and performed general office management duties. Organized responses to reductions-in-force for Fortune 500 as well as small to mid-size companies. Delivered service to more than 500 clients throughout the United States annually. Project manager for all career transition work including scheduling clients, consultants and facilities and interfacing with candidates during their notification as well as delivery of outplacement services. Quickly re-prioritized and multi-tasked in an ever-changing environment.• Promoted twice in two years as a result of achieving goals and delivering results in a fast paced demanding environment.• Achieved proficiency within two weeks became fully functional in new position, fully absorbing Business Coordinator role upon position elimination, with minimal training.• Consulted all new career transition candidates during notification and orientation process.• Candidate feedback: “Your approach and ethics are outstanding, and the level of commitment and care displayed by everyone working with you, is priceless.” • Expedited career transition projects, including scheduling clients, consultants and facilities, and executed billing and accounts payable.• Successfully coordinated notification of appropriate Right Management offices for large reductions that involved multi-state locations.• Managed workflow for up to six local adjunct consultants and served as project manager for all career transition work and projects.• Managed large and difficult projects while maintaining weekly, daily and monthly activities and reporting. Show less

Administrative Coordinator - Iowa Office

• Aug 2003 - Jun 2005

Designed workload procedures and directed all workflow for 2 temporary staff, and 1 new full-time employee at the onset of a major project. Supported Managing Director and Vice-Presidents delivering management consulting and sales/business development; generated assessment results, provided continual document and presentation development with speed and accuracy including final formatting and materials production. Scheduled consultant meetings and seminars, processed candidate resumes, offered technical and emotional support to candidates as well as office staff. • Hired, trained and mentored 5 temporary and/or full-time staff in classroom teaching and on-the-job training.• Redesigned workload procedures to more effectively and efficiently distribute workload evenly between Administrative, Business, and Sales & Marketing Coordinators.• Developed an Operations Manual to improve office efficiencies and maintain exceptional customer service in event of unexpected or prolonged staff absence.• Saved 25% per year in supply costs, technology and delivery by persistently searching for the best vendor pricing.• Maximized efficiency and consistently met or exceeded productivity goals.• Won regional “Stretch Awards” each year, earning reputation for delivery of excellent service to clients and customers as indicated by the feedback measured by management. Show less

Marketing and Sales Coordinator - Iowa Office

• Feb 2003 - Aug 2003

Designed format of proposals in Word, generated and prepared PowerPoint presentations and supported business development materials for delivery. Managed sales/marketing collateral and reference files. Conducted prospect/client research. Coordinated company sponsored CEO/Executive Roundtable Events in Central and Eastern Iowa. • Received excellent service feedback from both corporate clients and individual candidates leading to promotion to Administrative Coordinator. • Gathered media/advertising information, prepared plans and confirmed placements, responsible for event coordination; logistics, materials, preparation and delivery for Iowa hosted events. Show less

Business Coordinator, Independent Beauty Consultant

• Jan 2002 - Jan 2003

Provided administrative support to business unit Sales Director. Installed and maintained software, fully integrated office systems and maintained accurate records of unit members’ contribution toward unit production goals as well as facilitated communication between sister Consultants and Sales Directors. • Designed format of marketing documents, generated and prepared presentations as well as supporting business development materials for delivery. • Maintained schedule of appointments for delivery and travel, performed weekly unit website maintenance, prepared monthly newsletter and additional outreach materials, assisted with coordination and delivery of Central Iowa unit events. • Received excellent service feedback from clients. Show less

P.M. Milieu Treatment Counselor

• Jun 1999 - Jul 2000

Provided direct care in a residential setting to children and adolescents ages 5-17 with behavioral and emotional issues through crisis intervention, token economy, and medication management. Member of an interdisciplinary team. Actively maintained communication with staff members of individual program components, e.g., education, psychiatry, psychology, nutrition, nursing, and recreational therapy. • Certified Med-Giver. Provided direct care in a residential setting to children and adolescents ages 5-17 with behavioral and emotional issues through crisis intervention, token economy, and medication management. Member of an interdisciplinary team. Actively maintained communication with staff members of individual program components, e.g., education, psychiatry, psychology, nutrition, nursing, and recreational therapy. • Certified Med-Giver.