IT Manager

• Jul 2009 - Present

•Led the transition of the company's current infrastructure to a virtual environment to AWS and Azure cloud services, which led to better disaster recovery and cost-efficiency. Also managed two physical location moves while keeping essential services functioning. •Implemented and maintained the company-wide security initiatives to secure the organization's intellectual property, including a mobile device management platform, intrusion prevention/detection system, email security, and end-user training.•Introduced a company-wide ticketing response system to establish communication, issue resolution, and ownership. Thus, increasing the overall company performance and enabled end-users to perform all assigned jobs more efficiently.•Hold accountability in managing the 2.2 Million information technology budget in scope, operations, and approval.•Function as an internal consultant to all relevant business areas to meet and surpass set-forth objectives. Liaise with business leaders to understand strategic roadmaps and position IT to support the next generation of application and customer engagement.•Responsible for driving in-house process improvements that are in line with industry best practices. Set standards, policies, and procedures for the information technology department.•Responsible for the organization's infrastructure, including firewalls, wireless, VoIP, video conferencing, system architecture and engineering, server hardware, virtualization, messaging environment, database management, storage/capacity management, business continuity plan, desktop architecture, and help desk. •Continuously mentor, influence, motivate, train, and develop team members to ensure productivity and career growth. Provide technical direction and personnel management. Foster a common culture, develop and retain key talent, and drive teams to deliver expected outcomes. Show less

Network Administrator

• Dec 2003 - Jul 2012

•Managed Local Area Network, which consisted of 70 Windows Servers supporting internal and external users.•Spearheaded the installation and maintenance of all network infrastructure, including routers, firewalls, switches, and cabling.•Determined areas of USADA that need to improve through the integration of new technologies and research implementation of these technologies.•Directed the configuration of companywide anti-virus and wireless internet as well as VoIP office telephone system.•Generated and implemented plans to accomplish major and minor network and computer system upgrades and maintenance.•Prepared and initiated network documentation and internal policies and procedures.•Set up and implemented user accounts and groups, backups, permissions, system and user policies, and periodic hardware maintenance schedules.•Rendered helpdesk support and training for multiple operating systems and client applications.•Offered recommendations, conduct research, and install printers, computers, software, and peripherals.•Ensured that the company updated with current and future needs regarding information technology.•Aided with the setup of office space and equipment for changes in office structure or the addition of new employees to staff.•Took part in the improvement of the current IT budget and expense tracking system.•Made significant contributions in reducing spending by finding other suppliers for the same item with lower prices. Show less

Database Administrator

• Jun 2003 - Dec 2003

Jr. Network Administrator

• Mar 2000 - Jun 2003