Experience

MedStar Southern Maryland Hospital Center

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Switchboard Operator

  • Apr 2022 - Present

  • Managing all communication internal and external, handle and screened a high-volume of phone calls within the facility at MedStar Southern Maryland Hospital Center, for example, coordinate telephone switchboards and systems to advance and complete connections, including those for local and long distance, mobile, person-to-person, and emergency calls, as well as unitizing the paging systems and intercoms to communicate with medical staff during emergency services. • Managing all communication internal and external, handle and screened a high-volume of phone calls within the facility at MedStar Southern Maryland Hospital Center, for example, coordinate telephone switchboards and systems to advance and complete connections, including those for local and long distance, mobile, person-to-person, and emergency calls, as well as unitizing the paging systems and intercoms to communicate with medical staff during emergency services.



BrightKey

• United States
• Business Consulting and Services
• 100 - 200 Employee

• Contractor IT

  • Oct 2019 - Present

  • Responsible for the daily operation and coordination of the production of Certified Administrative Records for the Office of Immigration Litigation (OIL-Appellate). Work closely with OIL-Appellant’s staff to provide direct support relating to the Administrative Records. For example, while managing the production of the administrative records, I ensure that the produced administrative records are listed in the Office Administrative Records SharePoint database. • Handle and screen a high-volume production of Briefs for OIL-Appellate staffs and provide information of completion upon request. • Maintain and handle all production equipment by ensuring necessary items are available. For example, placing service calls to Xerox’s tech support and the Department of Justice’s JCON network support. • Responsible for special project assigned by employees of the Civil Division. For example, production and copying of case’s exhibits on a multiple scale to be file with the court. Show less



The George Washington University Hospital

• United States
• Hospitals and Health Care
• 700 & Above Employee

• IT Administrator/Telephone Operator

  • Jul 2019 - Jul 2020

  • Managed and handled all external and internal calls communication for George Washington University Hospital (GWU). For example, routed call to the correct destinations within the company and responsible for paging other employees in the company to communicate with medical staff during emergency services. • Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization. Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner. For example, Doctors and Nurses at GWU would communicate with IT staff to Perform remote troubleshooting through diagnostic techniques and pertinent questions to establish accounts for new users and assist with password and login problems. Show less



Pitney Bowes

• United States
• Software Development
• 700 & Above Employee

• General Bio Mail Clerk

  • May 2013 - Sep 2019

  • Organize, Sort and Scan all incoming time-sensitive and confidential mail for the House of Representatives (HOP). • Screened all incoming mail and entered the OP system by inserting HOP and account data and inputting text based and numerical information from source documents within time limits • Conduct a Bio Scan to ensure no present chemical threats • Prepared and transmit all incoming mail to appropriate parties • Organize, Sort and Scan all incoming time-sensitive and confidential mail for the House of Representatives (HOP). • Screened all incoming mail and entered the OP system by inserting HOP and account data and inputting text based and numerical information from source documents within time limits • Conduct a Bio Scan to ensure no present chemical threats • Prepared and transmit all incoming mail to appropriate parties



National Car Rental

• United States
• Travel Arrangements
• 500 - 600 Employee

• Customer Service Rep

  • Aug 2011 - Sep 2017

  • Responsible for all communication for the tri-brand (Enterprise, Alamo, and National car rental) pertaining to rental contracts like extensions, overdues, upgrades, and cancellations. Screening all incoming phone calls and routing clients to the appropriate party. Produce and distribute correspondence memos, letters, faxes, and forms. For example, Organizing and scheduling appointments and meetings. • Handle sensitive information in a confidential manner. For example, confirming client’s information by reviewing their driver license, passport, or other paperwork to confirm their identity. Reviewing client’s data for deficiencies or errors, correct any incompatibilities if possible and check output to ensure the right client is operating the vehicle. Show less