Concierge

• Sep 2021 - Present

• Delivering consistently high levels of customer service at all times • Completing daily patrols and forwarding key concerns to relevant managers including health and safety of the entire building. • Assisting contractors with their own duty engineering appointments including permits and accessibility requirements. • Engaging with residents, building professional yet caring relationships. • Escalating any service or performance issues for an immediate rectification with central helpdesk. • Supporting all marketing and promotional aspects of the building and its apartments, including in house events, seasonal celebrations and parental meet ups. • Manage access control for residents and colleagues via the internal programming system. • Carrying out viewings of apartments available to rent when required. • Assisting tenants moving into their apartment and completing apartment and appliance inductions. • Day to day management of booking amenities, this also includes booking of restaurants local activities and transportation. In addition, knowing surrounding areas to provide knowledgeable information for newcomers e.g. schools, nurseries, post office, transport links and shops. Effectively coordinate with the cleaning company in achieving high standard of cleanliness throughout the building. Show less

Chanel Boots Account manager

• Oct 2020 - Apr 2021

Driving sales, product launches and implementing changes on counter. Providing luxury services at Chanels’ standards acquiring clients trust and loyalty for the brand and thy self. Daily monthly and annual retail sales captured assessed and reflected within our growth figures and to further our growth instore and online. Knowledge is kept up to date with continuous elearning in turn educating staff on counter with motivational enhancing discussions. This includes own staff and Boots Beauty specialists. Regular senior meetings to govern and enhance own knowledge and peers. Enhance the brands image. Show less

Boots Beauty Specialist

• Nov 2019 - Aug 2020

A new concept to Boots stores is a Beauty Specialist I’m there to support customers in finding the right products for them. I offer impartial and unique beauty solutions across skincare and beauty brands from the likes of Fenty, Too Faced, Ole Henriksen, YSL, and Chanel. I’m at the forefront of the business (shop floor) and able to launch new exciting brands like Laura Mercier vegan brand KVD and the much acclaimed MAC. In my store im trusted with all brands and able to give accurate information with a variety of options because of all the knowledge ive obtained through training and own personal social activity. Working in a high footfall area such as Canary wharf clientele can be different on a weekday to the weekend but able to positively engage with all. Be influential in store visually providing key concepts to drive in new and existing clients. In addition to this being a core member of the team and versatile whether its beauty, skincare, fragrance or pharmaceutical related. Show less

Clinique Counter Business Manager

• Mar 2017 - Nov 2019

As a Clinique consultant turned Business manager. I prided myself on being honest, original and informative. Being passionate and genuine enables me to establish beautiful relationships with my colleagues. My daily attributes include maintaning well groomed look, being timely, organised and keeping myself informed of new trends. Providing excellent eye to detail in and around my counter and using intiative when needed. I actively support recruitment days and reinvention of counters. I enjoy supporting my superiors as they are amazing and very much influential and aspiring within the Clinique family. The brand brings me great joy and enables me to feel confident within my product knowledge, my ability to bring confidence in clients and thus reinforcing the brands true staple in prestige beauty. In addition I look forward into progressing within the beauty industry to fulfill a passion within headoffice to influence the next generation of clients and colleagues. Show less

Customer Service Representative

• Jul 2018 - Sep 2018

Taking ownership and making decisions to resolve complaints to a customer’s satisfaction Following up all customer interactions until a satisfactory resolution has been reached Record in a timely manner all customer enquiries, comments, complaints and actions taken to resolve to help to develop a customer database Demonstrate an empathetic, courteous, customer-centric tone in all verbal and written communication aspects of the business Build good relationships with all customers, staff and brand representatives Self-motivated to ensure product, policy and system knowledge is always up to date, in order to better advise customers on purchases and queries Monitor feedback and if necessary review on quality and accuracy of website for Eve Lom, Lipstick Queen, Space NK and Farfetch Highlight product based issues and discrepancies on the website to Ecommerce, Marketing, Buying and Merchandising teams Capture correct and accurate information from the customer and record their details in compliance with the Data Protection Act and PCI standards Ensure all standard responses are up to date and relevant Update all Customer Service logs Help develop customer service policies and procedures to ensure consistent customer service and satisfaction Have a strong knowledge in all aspects of customer service responsibilities and tasks Liaise with Merchandise Team to report stock unavailability and contact customers offering advice on timeframes and alternative products. Ensure quality control issues are fed back to the relevant departments To ensure accurate system information is available at all times Report and update all relevant departments on customer service issues Review and make recommendations for customer service processes in all aspects that involve customers. Show less

Supervisor

• Nov 2009 - Nov 2015

As supervisor it is imperative to know my customers, products and competitors. By researching and testing products on myself I’m able to give a honest well rounded opinion and give customers the boost of self -esteem which most customers lack. My job is not just a job where we sell products but we encapsulate a lifestyle and feel good factor, establishing this link between a personal consultation is essential and I take this into account when I’m talking to customers with our world renowned shared values which helps us to produce so many great products. In addition to my customer service duties my day to day tasks include teaching and keeping consultants up to date with new products, addition to those services I work within a team whereby I brief colleagues thoroughly by hourly intervals in order to keep abreast with individual customer’s demands and where we as a team excel and lack in. I am an efficient individual, capable of working within a team, managing a team and working towards targets and deadlines. I'm a fair team player, who adapts to any given situation, as I work in a Pulse store these skills are essential. i.e. a fast pace environment, demanding customers and I understand one is to always put the customers first and conduct oneself in a professional reassuring manner. My personality can be seen immediately, I like to treat customers how I like to be treated and I find this is the basis for any great customer consultant. In addition embracing the company standards and values is imperative as this has set The Bodyshop aside from other companies by contributing to numerous, charities and being a keen activist for change. This passion can be seen throughout my services in and around my work for The Bodyshop and I pride myself and my colleagues to uphold these standards to set ourselves apart from our competitors. Show less

Sales Assistant

• Aug 2008 - Sep 2009