Network Support Specialist

• Jun 2021 - Present

Systems Support Executive

• Apr 2018 - Present

Site Services Systems Support Technician

• Nov 2017 - Present

Advanced Technologist Messaging and Collaboration (EAM)

• Nov 2015 - Apr 2018

Desktop Support Specialist Provisioning/Deprovisioning

• Apr 2014 - Sep 2015

Jr. Systems Administrator

• Jul 2013 - Dec 2013

Windows XP to Windows 7 migration of approximately 400 end users, documents, settings, mail and PC upgrades. Provided desktop support and training on new OS. Utilized LanDesk for asset management and ticketing. Applied group and local policy for new machines. SCCM 2007, PXE deployment and application packing. Utilized Powershell scripting for Active Directory account management (add/remove users, reset passwords, add/remove users to security groups, and also to eliminate stale user accounts) Exchange mail setup and configuration. Provided DNS administration and configuration (A Records for mail, ftp, and webmail/ CNAME, utilized TXT records to eliminate unwanted email from specific domains.)

Windows 7 Deployment Specialist

• Jan 2013 - Jun 2013

Responsible for Windows XP to Windows 7 migration of approximately 3000 end users, along with a team of 6-8 technicians, ensuring successful upgrade of OS, software and printer installation, utilization of SCCM for software and patch updates. Provided training and remediation after completion of migration. Responsible for inventory and total migration of the John Cook School of Buisness. Responsible for Windows XP to Windows 7 migration of approximately 3000 end users, along with a team of 6-8 technicians, ensuring successful upgrade of OS, software and printer installation, utilization of SCCM for software and patch updates. Provided training and remediation after completion of migration. Responsible for inventory and total migration of the John Cook School of Buisness.

IT Support Technician

• Aug 2011 - Dec 2012

Responsible for inventory, build deployment, and end user delivery in a Windows XP to 7 migration of approximately 100 end usersAssessed end user upgrade needs, (RAM, software compatibility, availability for domain migration and OS upgradeInventory and documentation of equipment in stock, and proper decommissioning of legacy hardwareUtilized WAIK, USMT, and MDT, to deploy new builds to various models of HP and Dell workstations and laptops. Responsible for Blackberry activation, Outlook Email Sync, inventory.Utilized Numara Software deployment agent for remote installs of end-user softwareProvided Active Directory management of computers and end user account administrationProvided excellent customer service and follow up