Experience

Cybersoft Technologies

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Customer Care Specialist

  • Sep 2019 - Present

  Play a key role in helping our customers solve software issues, build knowledge, increase user adoption and promote best practices through the delivery of high quality PrimeroEdge software support enabling schools across the nation to feed children. Understand PrimeroEdge software as it relates to our customers and industry. Stay abreast of upgrades and new features, documenting new troubleshooting steps as needed. Deliver helpful, interesting, innovative, and effective technical support to external customers and log detailed information for each contact. Provide clear written and verbal step-by-step instructions to be understood by customers and team members. Diagnose and resolve technical issues while documenting resolution and knowledge base articles. Partner with other team members to resolve customer issues through collaboration and teamwork. Improvise, think creatively and find the solution when it may not be clear. Evaluate information gathered from multiple sources to distinguish user requests from the underlying true needs. Review and analyze your customers’ use of the PrimeroEdge software to identify areas that can be optimized. Educate customers via phone, email, and screen sharing sessions on features they are not utilizing to their fullest. Build stronger business relationships through each customer touch-point. Engage in special projects to support the success of our team and our customers. Constantly learn and grow your skill set. Show less



Worldpay

• United Kingdom
• Financial Services
• 700 & Above Employee

• Technical Specialist

  • Apr 2019 - Present

  Troubleshoot and customer service for POS systems Troubleshoot and customer service for POS systems



Vantiv

• United States
• Financial Services
• 300 - 400 Employee

• Sr Tech Support

  • Aug 2017 - Present

  Working in a technical support facility or call center, incumbents ensure that customers receive the highest quality hotline technical support. * Responds to customer service inquiries regarding company products, features and/or services. * Researches, documents and communicates recurring technical issues. * Facilitates and coordinates Returned Material Authorization (RMA) as necessary. * Will provide multiple levels of escalated support based on the complexity of the technical issue. * Can apply advanced principles to answer and educate the most complex inquiries and solve problems related to transaction processing and technical inquiries from high-profile clients and/or all call types. Qualifications: * Specialized expert with systems, including hardware and software, products, services and processes. * Advanced knowledge base acquired from previous experience. All the above duties and responsibilities are essential job functions for which reasonable accommodation will be made. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This position description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Employees may be required to perform any other job-related instructions as requested by their leader, subject to reasonable accommodation. Show less



Veolia Ireland

• Ireland
• Environmental Services
• 400 - 500 Employee

• Safety Consultant

  • May 2014 - Present



Transdev North America

• Ground Passenger Transportation
• 700 & Above Employee

• IT Intern

  • May 2012 - Aug 2012