Lama Mousa
Specialist | Strategic Growth Enablement at Knowledge Group Consulting- Claim this Profile
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Bio
Lina A.R. Jadallah
I’ve professionally and personally known Lama and I have experienced a person who is full dedicated to do the best she can with the highest standards. Lama is always eager for the new opportunities and challenges that will add value and knowledge to her experience. She is patient and willing to teach and educate her colleagues what ever information and skills she have to improve the work environment and level of productivity in the organization. I’m sure Lama will add value to any company she decide to join with her ambition and quality of work.
Eura Mae Yuste
Lama was an absolute pleasure to work with. She is brilliant and made everything a whole lot easier for our teams. And even when we worked on a lot of projects all at the same time, she has kept her smile and positive spirit all throughout. Her ability to work under pressure and manage difficult situations are a few of her outstanding qualities. She was the glue that connected everyone and everything together. Lama is sure to add value to any organization who is privileged to have her on board.
Lina A.R. Jadallah
I’ve professionally and personally known Lama and I have experienced a person who is full dedicated to do the best she can with the highest standards. Lama is always eager for the new opportunities and challenges that will add value and knowledge to her experience. She is patient and willing to teach and educate her colleagues what ever information and skills she have to improve the work environment and level of productivity in the organization. I’m sure Lama will add value to any company she decide to join with her ambition and quality of work.
Eura Mae Yuste
Lama was an absolute pleasure to work with. She is brilliant and made everything a whole lot easier for our teams. And even when we worked on a lot of projects all at the same time, she has kept her smile and positive spirit all throughout. Her ability to work under pressure and manage difficult situations are a few of her outstanding qualities. She was the glue that connected everyone and everything together. Lama is sure to add value to any organization who is privileged to have her on board.
Lina A.R. Jadallah
I’ve professionally and personally known Lama and I have experienced a person who is full dedicated to do the best she can with the highest standards. Lama is always eager for the new opportunities and challenges that will add value and knowledge to her experience. She is patient and willing to teach and educate her colleagues what ever information and skills she have to improve the work environment and level of productivity in the organization. I’m sure Lama will add value to any company she decide to join with her ambition and quality of work.
Eura Mae Yuste
Lama was an absolute pleasure to work with. She is brilliant and made everything a whole lot easier for our teams. And even when we worked on a lot of projects all at the same time, she has kept her smile and positive spirit all throughout. Her ability to work under pressure and manage difficult situations are a few of her outstanding qualities. She was the glue that connected everyone and everything together. Lama is sure to add value to any organization who is privileged to have her on board.
Lina A.R. Jadallah
I’ve professionally and personally known Lama and I have experienced a person who is full dedicated to do the best she can with the highest standards. Lama is always eager for the new opportunities and challenges that will add value and knowledge to her experience. She is patient and willing to teach and educate her colleagues what ever information and skills she have to improve the work environment and level of productivity in the organization. I’m sure Lama will add value to any company she decide to join with her ambition and quality of work.
Eura Mae Yuste
Lama was an absolute pleasure to work with. She is brilliant and made everything a whole lot easier for our teams. And even when we worked on a lot of projects all at the same time, she has kept her smile and positive spirit all throughout. Her ability to work under pressure and manage difficult situations are a few of her outstanding qualities. She was the glue that connected everyone and everything together. Lama is sure to add value to any organization who is privileged to have her on board.
Credentials
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PropSpace Certified Administrator
PropSpaceFeb, 2018- Sep, 2024
Experience
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Knowledge Group Consulting
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United Arab Emirates
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Professional Training and Coaching
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1 - 100 Employee
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Specialist | Strategic Growth Enablement
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Jul 2023 - Present
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Provis Estate Management
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United Arab Emirates
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Real Estate
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400 - 500 Employee
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Lifestyle & Recreational Consultant
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Apr 2021 - Aug 2022
- Responsible for driving lifestyle and recreational initiatives in residential and commercial towers under Provis management. - Initiated business relationships with existing and potential business partners, suppliers, and service providers to ensure continuity and development of Provis rewards Program. - Worked closely with the marketing department to develop strategies that promote the services. - Responsible for driving lifestyle and recreational initiatives in residential and commercial towers under Provis management. - Initiated business relationships with existing and potential business partners, suppliers, and service providers to ensure continuity and development of Provis rewards Program. - Worked closely with the marketing department to develop strategies that promote the services.
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Meltwater
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United States
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Technology, Information and Internet
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700 & Above Employee
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Client Acquisition Consultant
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Nov 2018 - Apr 2021
- Cultivated sales and new business opportunities in new markets to achieve bottom-line results. - Implemented marketing and sales campaigns to effectively brand Meltwater Solutions. - Utilized effective communication and active listening skills to create client rapport to grow profitability. - Increased revenue by acquiring new customers and determining needs to offer relevant products. - Took part in training and developing new sales team associates in products, sales… Show more - Cultivated sales and new business opportunities in new markets to achieve bottom-line results. - Implemented marketing and sales campaigns to effectively brand Meltwater Solutions. - Utilized effective communication and active listening skills to create client rapport to grow profitability. - Increased revenue by acquiring new customers and determining needs to offer relevant products. - Took part in training and developing new sales team associates in products, sales techniques, and company procedures. - Documented all customer interactions using our internal CRM to capture data in processing system.
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Client Strategy Representative
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Aug 2019 - Feb 2021
- Serviced existing accounts on regular basis to maximize revenue. - Secured high-value accounts through consultative selling, effective customer solutions and promoting business opportunities. - Used consultative sales approach to understand and meet customer needs. - Upsold and expanded the client portfolio by driving product benefits around client needs. - Interacted with problematic accounts to bring up satisfaction rate and increase client retention. - Elevated account… Show more - Serviced existing accounts on regular basis to maximize revenue. - Secured high-value accounts through consultative selling, effective customer solutions and promoting business opportunities. - Used consultative sales approach to understand and meet customer needs. - Upsold and expanded the client portfolio by driving product benefits around client needs. - Interacted with problematic accounts to bring up satisfaction rate and increase client retention. - Elevated account management by predicting potential competitive threats and outlining proactive solutions. - Consistently achieved top ranking in revenue and profit growth.
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Nationwide Middle East Properties LLC
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United Arab Emirates
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Real Estate
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100 - 200 Employee
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Data & Call Center Manager
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Jan 2018 - Aug 2019
- Monitored and tracked the daily tasks of the Data & Call center coordinators. - Monitored calls to ensure that procedures and quality standards are strictly adhered. - Developed objectives for Real Estate Consultant Coordinator's day-to-day activities. - Hired, coached, and provided training to personnel to maintain high customer service standards. - Handled & managed internal and external complaints. - Trained all employees on an in house CRM system. - Liaised with… Show more - Monitored and tracked the daily tasks of the Data & Call center coordinators. - Monitored calls to ensure that procedures and quality standards are strictly adhered. - Developed objectives for Real Estate Consultant Coordinator's day-to-day activities. - Hired, coached, and provided training to personnel to maintain high customer service standards. - Handled & managed internal and external complaints. - Trained all employees on an in house CRM system. - Liaised with developers to be up to date with new projects and development. - Prepared sales & leasing reports for the Management. - Liaised with Marketing, Sales & Leasing department to track the Supply & Demand trends. - Verified accuracy and validity of data entered in databases - Outlined appropriate processes and procedures to fulfill and complete inquiries. - Produced weekly, monthly, and quarterly reports.
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Data management Team Leader
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Nov 2014 - Jan 2018
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Ibtissam Foundation
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United Kingdom
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Market Research
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Communications Coordinator
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Jun 2013 - Nov 2014
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Ipsos
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France
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Market Research
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700 & Above Employee
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Quality and Data assurance
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2013 - 2013
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Education
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2009 - 2012
Abu Dhabi University
Bachelor of Arts (BA), Public Relations, Advertising, and Applied Communication
Community
