Lam Ho
Customer Service Agent at Torrens University Australia- Claim this Profile
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English Professional working proficiency
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Vietnamese Native or bilingual proficiency
Topline Score
Bio
Credentials
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Business Analysis: Essential Tools and Techniques
LinkedInSep, 2023- Nov, 2024 -
What Is Business Analysis?
IIBASep, 2023- Nov, 2024 -
Project Management Reinvented for Non-Project Managers
Project Management InstituteJul, 2023- Nov, 2024 -
Creating a Compelling Job Description
LinkedInMay, 2023- Nov, 2024
Experience
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Torrens University Australia
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Australia
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Higher Education
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700 & Above Employee
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Customer Service Agent
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Jul 2023 - Present
•Provide exceptional technical customer service to students through email, phone, and chat using advanced tools like Power BI, Dynamics 365, and Banners. •Ensure utmost customer satisfaction by delivering high-quality responses aligned with Torrens Global Education Services' standards. •Educate students on self-service options like the Student Hub and Student Portal, empowering independent information access. •Maintain comprehensive student interaction records in the Student Records Management System. •Proactively gather and leverage customer feedback to enhance service delivery and leverage technical proficiency. •Provide valuable insights on customer behaviour and technology trends to inform Service Design initiatives. •Collaborate with cross-functional teams, participate in meetings, and provide technical support as needed. Show less
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Garden Island Yacht Club
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Australia
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Maritime
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Database Designer
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Apr 2023 - Aug 2023
• Migrate the MySQL backup database to SharePoint platform. • Established a new database structure using SharePoint List. • Provide support in developing standard operating procedures for data entry and relevant quality tests for the club. • Collaborate with the Club Committee to review database modifications and generate queries as required. • Migrate the MySQL backup database to SharePoint platform. • Established a new database structure using SharePoint List. • Provide support in developing standard operating procedures for data entry and relevant quality tests for the club. • Collaborate with the Club Committee to review database modifications and generate queries as required.
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Woolworths Supermarkets
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Australia
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Retail
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700 & Above Employee
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Store Team Member
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Sep 2021 - Jul 2023
• Minimizing long register lines by performing fast financial transactions using POS software for customer purchases. • Ensuring customer satisfaction and retention by providing on-time assistance at self-checkout area. • Handling customer’s requests and complaints at service desk. • Maintaining the front desk area clean and organized. • Creating operational efficiency by adhering to store policies and procedures. • Assisting with trolley collection/ restocking during busy hours. • Minimizing long register lines by performing fast financial transactions using POS software for customer purchases. • Ensuring customer satisfaction and retention by providing on-time assistance at self-checkout area. • Handling customer’s requests and complaints at service desk. • Maintaining the front desk area clean and organized. • Creating operational efficiency by adhering to store policies and procedures. • Assisting with trolley collection/ restocking during busy hours.
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Grace Care Australia
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Australia
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Nursing Homes and Residential Care Facilities
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1 - 100 Employee
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Junior Web Designer
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May 2022 - Aug 2022
• Designed a functional a nursing agency website by utilising WordPress and Canva. • Communicated with the stakeholders about creating, updating and maintaining the website content. • Ensured the website’s efficiency by researching and suggesting solutions regarding user interface and website maintenance. • Designed a functional a nursing agency website by utilising WordPress and Canva. • Communicated with the stakeholders about creating, updating and maintaining the website content. • Ensured the website’s efficiency by researching and suggesting solutions regarding user interface and website maintenance.
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Torrens University Australia
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Australia
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Higher Education
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700 & Above Employee
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Student Experience Ambassador
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Mar 2022 - Aug 2022
• Aligned objectives and share knowledge and ideas by collaborating with peer student experience supervisors nationally. • Ensured that all queries and concerns are addressed in a timely fashion by providing feedback on the student experience to relevant stakeholders. • Assisted in creating and contributing to the creation of social media content that supports the national alignment whilst maintaining individual identity of SRC of Adelaide campus. • Delivered social media content, events and other activities timely as requested by collaborating with SRC team leaders, marketing, HSW&D. • Updated and utilised trending news, ideas and feedback by monitoring all university social media platforms. • Strengthened Torrens University online community by engaging followers and responding to comments and reviews across all social channels. • Assisted with planning and hosting of national SRC events. • Assisted with daily administrative duties. • Maintained SRC event/ content calendar Show less
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SRC Torrens Adelaide
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Australia
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Higher Education
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1 - 100 Employee
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Digital Marketing Officer
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Apr 2021 - Aug 2022
• Managed SRC’s social media platforms: Instagram and Facebook page. • Increased social media followers number by creating digital content. • Developed post interactions by designing engagement and event posters. • Raised local SRC’s brand awareness by organising and promoting SRC events and activities online. • Managed SRC’s social media platforms: Instagram and Facebook page. • Increased social media followers number by creating digital content. • Developed post interactions by designing engagement and event posters. • Raised local SRC’s brand awareness by organising and promoting SRC events and activities online.
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METASENSE
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Australia
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Medical Device
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1 - 100 Employee
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Sales And Marketing Officer
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Oct 2020 - Jun 2022
• Maintained customer interaction by liaising client via email and social media. • Accelerated sales with outbound calls and cold calls. • Assisted the head of operations in designing workshop content by requirements. • Mentored two new employees as part of company orientation to improve efficiency on onboarding process. • Handled and filled administrative paperwork and records. • Entered accounting and financial data into reporting system. • Maintained customer interaction by liaising client via email and social media. • Accelerated sales with outbound calls and cold calls. • Assisted the head of operations in designing workshop content by requirements. • Mentored two new employees as part of company orientation to improve efficiency on onboarding process. • Handled and filled administrative paperwork and records. • Entered accounting and financial data into reporting system.
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Student Life Care
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Hanoi, Hanoi, Vietnam
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Marketing Executive Contributor
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Jan 2021 - May 2022
• Built brand awareness and increased engagement for a job seeking page in Australia market by creating, pitching and executing social media content strategies. • Inspired job seeker to act by writing and editing a broad range of SEO-rich content for digital publications including blog posts, social media posts, website content, and photo captions. • Built brand awareness and increased engagement for a job seeking page in Australia market by creating, pitching and executing social media content strategies. • Inspired job seeker to act by writing and editing a broad range of SEO-rich content for digital publications including blog posts, social media posts, website content, and photo captions.
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Student Life Care- SLC
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Australia
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Contributor Management Coordinator
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Dec 2021 - Mar 2022
• Handled contributor recruitment in Australia and Canada market. • Arranged and assigned tasks including house inspection, airport pickup arrangement and tour guide provision. • Supported potential customers/ clients via social media. • Handled contributor recruitment in Australia and Canada market. • Arranged and assigned tasks including house inspection, airport pickup arrangement and tour guide provision. • Supported potential customers/ clients via social media.
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TIXSTAR
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Australia
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Entertainment Providers
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1 - 100 Employee
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Marketing Support
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Aug 2020 - Nov 2020
• Built effective online stores for customers by obtaining logos and imagery, liaising & supporting clients and partners. • Organized and designed company website backend: promotional pages, adverts, banner, products upload. • Managed Search Engine Optimization (SEO), Electronic Direct Mail (EDM), Web-related Design (Ps/ Ai/ Canva). • Built effective online stores for customers by obtaining logos and imagery, liaising & supporting clients and partners. • Organized and designed company website backend: promotional pages, adverts, banner, products upload. • Managed Search Engine Optimization (SEO), Electronic Direct Mail (EDM), Web-related Design (Ps/ Ai/ Canva).
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Education
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Torrens University Australia
Master's degree, Master of Business Information Systems -
La Trobe University
Bachelor of Marketing -
Foreign Trade University
Bachelor of Business, International Finance
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