Experience

MSI Services Pvt Ltd

• India
• IT Services and IT Consulting
• 100 - 200 Employee

• Sales supportive associate

  • Jan 2022 - Present

  • Creating sales orders through the Order Desk, EDI, and B2B portals. • Took ownership of consolidations/weekly shipment of Top customers like GWMIL, LFIDC, COVERINGSLLC, STPF, TFLESS and ACINT. • Worked as a Sales Support Associate for WASE (Washington, Seattle) • Providing support to AZPH [Phoenix, Arizona] and ORPO [Oregon, Portland] as per team/business requirement or when any member of the team is unavailable. • Processed 9000+ sales orders in the year 2022. • Addressing customer concerns, requests, and complaints regarding products. • Clearing daily emails. Show less



Celtycs Outsourcing Services Pvt Ltd

• India
• Business Consulting and Services
• 1 - 100 Employee

• Quality Assurance Analyst

  • Feb 2020 - Jan 2022

  • Monitoring and analyzing the Calls. • Managing the quality in IB audits/Certification Audits. • Encouraging, enhancing and sharing quality best practices within the team. • Taking briefing calls and sharing the updates with the entire team. • Monitoring and analyzing the Calls. • Managing the quality in IB audits/Certification Audits. • Encouraging, enhancing and sharing quality best practices within the team. • Taking briefing calls and sharing the updates with the entire team.



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Support Associate

  • Apr 2018 - Jun 2019

  • Calling customers and collecting feedbacks. • Checking queries with the customer. • Providing best services to customers. • Calling customers and collecting feedbacks. • Checking queries with the customer. • Providing best services to customers.