Experience

Electronica India Limited, Poddar Group

• India
• Machinery Manufacturing
• 1 - 100 Employee

• Executive Customer care

  • Jun 2014 - Present

  1. HANDLING DOMESTIC & INTERNATIONAL SERVICES FOR EDM & WIRE EDM AND VMC. PRODUCTS. 2. TECHNICAL ABILITY (MECHANICAL, ELECTRONICS AND ELECTRICAL) TO SOLVE THE MACHINE PROBLEM INDEPENDETLY 3. SOLVING CLIENT PROBLEMS. TIMELY RESPONSE TO THE CUSTOMERS PROBLEMS & ENSURE IMMEDIATE RESPONSE FOR ALL SERVICE RELATED ISSUES, 4. ATTEND SERVICE CALLS, GENERATE NEW SALES LEADS AND INQUIRIES. ENHANCING COMPANY SALES AND OVERALL BUSINESS IN TERMS OF MANUFACTURING PRODUCTS AND NEW PARTS SALES. 5. CUSTOMER VISIT FOR SERVICE OPERATIONS AS PER CUSTOMER REQUIREMENT IN ALL OVER INDIA & OVERSEAS, 6. MANAGE ALL DATABASES FOR DAILY MOVEMENT , MACHINE INSTALLATION, WW/AMC MACHINES & TYPE OF MACHINE PROBLEMS 7. HANDLED PRODUCT EVALUATION DEPARTMENT, PROVIDE PRODUCT IMPROVEMENT IDEAS BASED ON EXPERIENCE AND CUSTOMER FEEDBACK_ 8. MANAGE CUSTOMER JOB PROVE OUT & MACHINE TRAINING. 9. CALIBRATION TO MACHINERY TO MEET PRODUCTION GOALS. 10. WORKING IN AUTO CAD $ ELCAM SOFTWARE. 11. SAP SKILLS: PURCHASE ORDER CREATE, SERVICE ORDER CREATE & CLOSE ETC Show less



Rane Madras Ltd (RML)

• India
• Motor Vehicle Manufacturing
• 500 - 600 Employee

• DIPLOMA TRAINING ENGINEER

  • Jun 2013 - May 2014

  • MANAGED PROJECT DEVELOPMENT TO MAINTAIN MANAGEMENT OBJECTIVE • MACHINE SHOP PLANT MAINTENANCE MACHINE EDM, WEDM, ENGRAVING, VMC, COLUMN DRILL TURNNING CENTER LATHE. • PREPARED VARIOUS EQUIPMENT AND MACHINERY TEST PLAN. • PROVIDED TECHNICAL SUPPORT. • KNOWLEDGE ABOUT 5S MAINTAIN DOCUMENT AS PER REQUIRMENT OF T.S 16949, OSHAS 14001 & 18001. • SUCCESSFULLY IMPROVEMENT THE PRODUCTIVITY BY PRACTICING KAIZEN, 5-S & POKA YOKA. • DOCUMENTED REPAIR AND MAINTENANCE WORK FOR PLAN LINE. • PRIVENTIVE MAINTENANCE & DAILY PLANNING. • ANALYSIS MACHINE BREAKS DOWN MAINTENANCE. • WORKING IN AUTO CAD $ ELCAM SOFTWARE. • SAP SKILLS: Purchase order create, Service order create & close etc. • MANPOWER HANDLING. Show less