Operation Manager

• Mar 2022 - Present

EHK

• Jul 2018 - Mar 2022

Executive Housekeeper

• May 2016 - May 2018

Housekeeping Manager

• Sep 2014 - Aug 2016

Executive Housekeeper

• Aug 2011 - Sep 2013

• Willingness to accept the most effective role. • Assists in training new employees and continuation of learning for existing employees. • Ensures cleanliness of hotel, as reflected by service scores and quality assurance inspections. • Complete brand required training (especially Hilton’s), and Property Management System training, housekeeping portion, to properly understand room statuses and delegation of room assignments for room attendants. • Oversees lost and found and proper recording, storage, and communication to various departments. • Completes and ensures guest requests for cleaning times or specifications are met in a timely manner. • Attends necessary meetings, both departmentally and inter-departmentally, to ensure proper communication is fostered to ultimately benefit the operation and service of the hotel. • Conduct interviews for potential new hires, perform coach and counseling sessions and/or disciplinary measures, employee evaluations, and will document and pass all documentation to Executive Housekeeper. • Review scheduling with Executive Housekeeper, based on demands of hotel, and properly maintain levels of staffing therein. • Maintains par levels of inventory of cleaning supplies, linens, and brand required room materials and elements, to ensure brand standards and consistency measures are met. • Provides, fosters, and educates staff on a safe work environment, including proper storage of chemicals and materials needed for daily room cleaning. • Daily inspection of all rooms to ensure cleanliness and brand standards are consistently being met and room attendants are completing tasks in a timely fashion. • Must respond to voice mail messages within four business hours, and outgoing voice mail greeting must state thatcalls will be returned within four business hours Show less

Housekeeping Supervisor

• Sep 2009 - Oct 2011

(A) Overall responsible for all housekeeping activities in the hotel. (B) Supervising the housekeeping supervisors/ aids and serving as a team leader. (C) Ensure/supporting and advising the housekeeping supervisors/aids on the execution of their tasks. (D) Ensuring the neatness of the hotel and premises. (E) Maintaining attendance register for housekeeping supervisors. (F) Co-originating daily activities of housekeeping supervisor. (A) Overall responsible for all housekeeping activities in the hotel. (B) Supervising the housekeeping supervisors/ aids and serving as a team leader. (C) Ensure/supporting and advising the housekeeping supervisors/aids on the execution of their tasks. (D) Ensuring the neatness of the hotel and premises. (E) Maintaining attendance register for housekeeping supervisors. (F) Co-originating daily activities of housekeeping supervisor.

Assistant Executive Housekeeper

• Jun 2008 - Aug 2009

• Assists in training new employees and continuation of learning for existing employees. • Ensures cleanliness of hotel, as reflected by service scores and quality assurance inspections. • Complete brand required training.and Property Management System training,housekeeping portion, to properly understand room statuses and delegation of room assignments for room attendants. • Oversees lost and found and proper recording, storage, and communication to various departments. • Completes and ensures guest requests for cleaning times or specifications are met in a timely manner. • Attends necessary meetings, both departmentally and inter-departmentally, to ensure proper communication is fostered to ultimately benefit the operation and service of the hotel. • Conduct interviews for potential new hires, perform coach and counseling sessions and/or disciplinary measures, employee evaluations, and will document and pass all documentation to Executive Housekeeper. • Review scheduling with Executive Housekeeper, based on demands of hotel, and properly maintain levels of staffing therein. • Maintains par levels of inventory of cleaning supplies, linens, and brand required room materials and elements, to ensure brand standards and consistency measures are met. • Provides, fosters, and educates staff on a safe work environment, including proper storage of chemicals and materials needed for daily room cleaning. • Daily inspection of all rooms to ensure cleanliness and brand standards are consistently being met and room attendants are completing tasks in a timely fashion. • Must respond to voice mail messages within four business hours, and outgoing voice mail greeting must state that calls will be returned within four business hours. Show less

Housekeeping Supervisor

• Apr 2006 - Apr 2008

1)Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness. 2)Investigates complaints regarding housekeeping service and equipment, and takes corrective action. 3)Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. 4)Coordinates work activities among departments. 5)Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.6)Inventories stock to ensure adequate supplies. Show less

SERVER / FLOOR SUPERVISOR

• Jul 2003 - Oct 2005

1. Check with the Stack Management Supervisor before you make any decisions about moving books or changing the order of materials on your floor. 2. Supervise student assistants daily to make sure they are using their time wisely. Make sure you set a good example by using your time wisely. Contact the Stack Management Supervisor if you feel schedules need to be adjusted to meet the demands of the floors. 3. Understand how to operate the public computers and the functions of the catalog. 4. Understand the workflow of each floor. 5. Train student assistants about each floor's specific workflow. Make sure student assistants are familiar with the location of all the items that are housed on each floor. Show less

HOUSEKEEPING SUPERVISOR

• Feb 2000 - Jan 2002

1) Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness. 2) Investigates complaints regarding housekeeping service and equipment, and takes corrective action. 3) Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. 4) Coordinates work activities among departments. 5) Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment. Show less

HOUSEKEEPING SUPERVISOR

• Oct 1996 - Nov 1998

(A) Deputize and supervise the housekeeping department along with the head housekeeper.(B) Allocate bedrooms to be cleaned by the room attendant and check cleaned bedrooms to make sure they meet the core standard of cleaning. (C)Check bedrooms for maintenance - attention to details and presentation are very important. (D) Re-training on health and safety and do the risk assessment on staff, re-training the room attendant to the high core standard of hygiene and cleanliness of the bedrooms, (E) Re-introduce any changes on different cleaning materials and chemicals to be used, ask for staff feedback and give incentives for jobs well-done. Show less

HOUSEKEEPING SUPERVISOR (TRAINEE)

• Feb 1995 - Mar 1996

(a) Supervise work activities of cleaning personnel to ensure clean, orderly, and attractive rooms in hotels. (b) Assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment and take corrective action. (c) May purchase housekeeping supplies and equipment, take periodic inventories, screen applicants, train new employees, and recommend dismissals. (a) Supervise work activities of cleaning personnel to ensure clean, orderly, and attractive rooms in hotels. (b) Assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment and take corrective action. (c) May purchase housekeeping supplies and equipment, take periodic inventories, screen applicants, train new employees, and recommend dismissals.