Lalit Chouhan
Director Of Workforce Management - South East Asia Operations at Majorel Philippines- Claim this Profile
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English -
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Hindi -
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Tagalog -
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Tagalog Professional working proficiency
Topline Score
Bio
Ermina Delos Reyes
Imagine being interviewed for the job you want and become your instant mentor! I have not met someone like Sir Lalit who explains every little detail on the potentials you can develop. It's an honour to have met you. You are definitely Mr . Everything!
Sarah Mae Garcia-Cunanan
Sir Lalit is one of the best mentors and one of the great bosses I've ever had in my entire career. I can't forget that one time he had to argue with one of the operation managers for questioning my report and I felt really uncomfortable. I never felt so protected and since then he had my highest respect. He knows how to treat his people well and he always make us feel recognized and he makes sure we feel valued. Thank you for everything!
Ermina Delos Reyes
Imagine being interviewed for the job you want and become your instant mentor! I have not met someone like Sir Lalit who explains every little detail on the potentials you can develop. It's an honour to have met you. You are definitely Mr . Everything!
Sarah Mae Garcia-Cunanan
Sir Lalit is one of the best mentors and one of the great bosses I've ever had in my entire career. I can't forget that one time he had to argue with one of the operation managers for questioning my report and I felt really uncomfortable. I never felt so protected and since then he had my highest respect. He knows how to treat his people well and he always make us feel recognized and he makes sure we feel valued. Thank you for everything!
Ermina Delos Reyes
Imagine being interviewed for the job you want and become your instant mentor! I have not met someone like Sir Lalit who explains every little detail on the potentials you can develop. It's an honour to have met you. You are definitely Mr . Everything!
Sarah Mae Garcia-Cunanan
Sir Lalit is one of the best mentors and one of the great bosses I've ever had in my entire career. I can't forget that one time he had to argue with one of the operation managers for questioning my report and I felt really uncomfortable. I never felt so protected and since then he had my highest respect. He knows how to treat his people well and he always make us feel recognized and he makes sure we feel valued. Thank you for everything!
Ermina Delos Reyes
Imagine being interviewed for the job you want and become your instant mentor! I have not met someone like Sir Lalit who explains every little detail on the potentials you can develop. It's an honour to have met you. You are definitely Mr . Everything!
Sarah Mae Garcia-Cunanan
Sir Lalit is one of the best mentors and one of the great bosses I've ever had in my entire career. I can't forget that one time he had to argue with one of the operation managers for questioning my report and I felt really uncomfortable. I never felt so protected and since then he had my highest respect. He knows how to treat his people well and he always make us feel recognized and he makes sure we feel valued. Thank you for everything!
Credentials
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Introducing Robotic Process Automation
LinkedInSep, 2023- Oct, 2024 -
Lean Six Sigma: Define and Measure Tools
LinkedInSep, 2023- Oct, 2024 -
Managing Technical Professionals
LinkedInSep, 2023- Oct, 2024 -
RPA, AI, and Cognitive Tech for Leaders
LinkedInSep, 2023- Oct, 2024 -
Business Analytics: Forecasting with Trended Baseline Smoothing
LinkedInDec, 2022- Oct, 2024 -
Human Resources: Strategic Workforce Planning
LinkedInSep, 2022- Oct, 2024 -
Hiring a Chief Data Officer
LinkedInJul, 2022- Oct, 2024 -
Presenting to Senior Executives
LinkedInFeb, 2021- Oct, 2024 -
Java 11+ Essential Training
LinkedInSep, 2020- Oct, 2024 -
Learning Java
LinkedInSep, 2020- Oct, 2024 -
Become a Data Science Team Member
LinkedInAug, 2020- Oct, 2024 -
Introduction to CSS
LinkedInAug, 2020- Oct, 2024 -
Learning Data Science: Tell Stories With Data
LinkedInAug, 2020- Oct, 2024 -
Machine Learning with R
Start-Tech AcademyAug, 2020- Oct, 2024 -
HTML Essential Training
LinkedInJul, 2020- Oct, 2024 -
Web Development Foundations: Web Technologies
LinkedInJul, 2020- Oct, 2024 -
Using Python with Excel
LinkedInJun, 2020- Oct, 2024 -
Business Analytics: Forecasting with Exponential Smoothing
LinkedInMay, 2020- Oct, 2024 -
Excel Data Visualization: Designing Custom Visualizations
LinkedInMay, 2020- Oct, 2024 -
Excel Data Visualization: Mastering 20+ Charts and Graphs
LinkedInMay, 2020- Oct, 2024 -
Web Development Foundations: Full-Stack vs Front-End
LinkedInMay, 2020- Oct, 2024 -
IEX Administrator Certification
IEX
Experience
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Majorel Philippines
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Philippines
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Outsourcing/Offshoring
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400 - 500 Employee
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Director Of Workforce Management - South East Asia Operations
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Jan 2021 - Present
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SYKES Philippines
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Philippines
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Director Of Workforce Development
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Jun 2019 - Aug 2020
Solution Developer, Workforce system conceptualization, Application development consultant, Client communication, SLA Management, Capacity management, Revenue & cost management Solution Developer, Workforce system conceptualization, Application development consultant, Client communication, SLA Management, Capacity management, Revenue & cost management
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TELUS International Philippines
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Philippines
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Global Command Center Leader
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Oct 2018 - Jun 2019
Command Centre Leader, Workforce Trainer, Business Intelligence , Capacity Planning, Workforce Software Consultant, New business transition & hiring expert. Command Centre Leader, Workforce Trainer, Business Intelligence , Capacity Planning, Workforce Software Consultant, New business transition & hiring expert.
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UnitedHealth Group
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Senior Manager WFM
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Nov 2013 - Oct 2018
Forecasting, Capacity Planning, Revenue Forecasting, MIS, Project Management, Analytics, Team Management , Performance Management, Project Management Work-Force Management Statistical Forecasting Capacity Planning Scheduling RTA MIS Relationship Management Strategy Planning Client Management Team Management IEX Training & Development Process Management Customer Service Delivery Service Quality Standards Operations Management Contact Centre Operations Forecasting, Capacity Planning, Revenue Forecasting, MIS, Project Management, Analytics, Team Management , Performance Management, Project Management Work-Force Management Statistical Forecasting Capacity Planning Scheduling RTA MIS Relationship Management Strategy Planning Client Management Team Management IEX Training & Development Process Management Customer Service Delivery Service Quality Standards Operations Management Contact Centre Operations
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IBM
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IT Services and IT Consulting
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1 - 100 Employee
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Deputy Manager - Functional Consultant
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Jan 2011 - Oct 2013
WFM Manager, WFM Application Consultant , Statistical Forecaster , SPSS solution builder, Front End developer, Capacity Planner, Work Force Trainer, Transition Expert , Lean & Six Sigma Trained. WFM Manager, WFM Application Consultant , Statistical Forecaster , SPSS solution builder, Front End developer, Capacity Planner, Work Force Trainer, Transition Expert , Lean & Six Sigma Trained.
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Xerox
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United States
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Business Consulting and Services
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700 & Above Employee
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Sr. Data Analyst - Backend Developer
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Jan 2008 - Dec 2010
Roles and Responsibilities • Administration of Community WFM, SQL Developer, VBA Developer, Forecast Model Builder. • Track, analyze and report center and agent performance with reports from Community and ACD • Analyze and report historical data and trends and develop forecast models • Generate long-term and short-term forecasts Manage employee information changes. • Manage scheduling process Manage proactive approval and denial of discretionary activities; such as vacations, trainings, meetings. • Generate new forecast when current day forecast has high deviation from actual Perform other duties and assignments as directed. • All the above Work included extensive use of IEX, Avaya CMS, Brio, Citrix and so on. Show less
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Firstsource
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India
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Data Analyst WFM
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Jun 2006 - Oct 2008
ACD Reporting Development, Capacity Planning , Scheduling , Shrinkage Management, SLA Management, Floor Management, Real Time reports development, Client Communication, Data analytics , behavioral analytics ACD Reporting Development, Capacity Planning , Scheduling , Shrinkage Management, SLA Management, Floor Management, Real Time reports development, Client Communication, Data analytics , behavioral analytics
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Effort Bpo. Private Limited Com. Indore
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India
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Appliances, Electrical, and Electronics Manufacturing
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1 - 100 Employee
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Business Intelligence Head
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Jan 2005 - Jan 2006
Database Management , Web Based Report Development, SQL Developer, XML , CSS , JAVASCRIPT, ACCESS, NETWORKING Database Management , Web Based Report Development, SQL Developer, XML , CSS , JAVASCRIPT, ACCESS, NETWORKING
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airtel
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India
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Telecommunications
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700 & Above Employee
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Team Leader - Retention & Collection
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Jan 2004 - 2005
Customer Relationship, Customer Retention, Reporting, Team Management, Collection Management, Talent Management, Information systems management, Reporting & Coaching. Customer Relationship, Customer Retention, Reporting, Team Management, Collection Management, Talent Management, Information systems management, Reporting & Coaching.
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Airtel Broadband - India
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Computer Networking Products
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1 - 100 Employee
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MIS Exectutive
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Jan 2003 - 2004
Reports Development, Waiver Management , Excel , Access, Visual Basic, VBA Scripting. Reports Development, Waiver Management , Excel , Access, Visual Basic, VBA Scripting.
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Education
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2019 - 2021
Dr. A.P.J. Abdul Kalam Technical University
Master of Computer Applications - MCA, Computer Software Engineering -
2004 - 2009
Makhanlal Chaturvedi Rashtriya Patrakarita Vishwavidhyalaya
Bachelor of Computers Application, Mathematics and Computer Science
Community
