Experience

Middle Eastern Women and Society Organisation

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• English Language Teacher

  • Sep 2020 - Present

• English Language Teacher

  • Sep 2020 - Sep 2020



Hassan's Optician Co.

• Kuwait
• Hospitals and Health Care
• 100 - 200 Employee

• Brand Manager

  • May 2011 - Nov 2019

  ● Analyzing market trends to identify potential business opportunities within the local Market.● Closely working with the marketing Manager to accommodate the brand campaigns and promotions on line andoffline within the marketing plan.● Responsible for ZEISS brand image for Hassan’s Optician co. the Middle Easter distributor for ZEISS.● Responsible for Luxottica brand image for Hassan’s Optician co. largest optical retailer in Kuwait.● Liaising and coordinating with operation Managers to set targets and brand incentives.● Participating in international exhibitions and selecting new arrivals and best sellers.● Work with management to successfully introduce 4 new brands to the local market.● Overseeing the social media management for Hassan’s Optician co.

• Training Manager

  • Mar 2011 - Nov 2019

  ● Responsible for developing training programs on sales and services as well as preparing and analyzing evaluation form and surveys to evaluate the training and score the trainer.● Running online trainings and create competitions in order to motivate the staff.● Communicate and work with internal departments to provide support and solve field related issues.● Manage mystery shopping program to assess sales and service performance and develop training programsaccordingly.● Planning different brand trainings for Sales, Optometrists and workshop employees.● Coordinate the training programs carried by online store, retail, wholesale and contact lens divisions.● Provide guidance and prepare training manuals and material for sales staff.



Wataniya Airways

• Kuwait
• Airlines and Aviation
• 1 - 100 Employee

• Ticketing Supervisor

  • 2008 - 2011

  pervising ticketing team in booking efforts● Resolved escalated customer issues● Planning the employee roster● Conducted performance reviews● Facilitating employee development by motivating, coaching and leading employees to reach new levels of skills, knowledge, techniques and attitude ● Creating a department that delivers exceptional customer service pervising ticketing team in booking efforts● Resolved escalated customer issues● Planning the employee roster● Conducted performance reviews● Facilitating employee development by motivating, coaching and leading employees to reach new levels of skills, knowledge, techniques and attitude ● Creating a department that delivers exceptional customer service