Learning and Professional Development Manager

• Nov 2022 - Present

Learning and Professional Development Content Specialist

• Dec 2019 - Nov 2022

Responsible for content creation in various modalities, including blog posts, articles, videos, podcasts and e-learning courses. Leading the development of mockups, wireframes and interactive prototypes to initiate and visualize projects. Facilitating communication between the organization, members and presenters to identify opportunities for value added material and support content delivery. Auditing, editing and maintaining functionality of critical site resources based on analysis of site access metrics. Show less

Human Resources Generalist

• Apr 2018 - Nov 2019

Conducted confidential investigations regarding claims of harassment, discrimination, and workplace violence. Coached managers on employee relations, policy interpretation and application, and employee development. Designed and delivered HR focused courses and training materials to be utilized at all levels of the organization. Applied analytical skills to gather, interpret, and present critical turnover data. Served as the first point of contact for all employee issues and inquiries. Conducted confidential investigations regarding claims of harassment, discrimination, and workplace violence. Coached managers on employee relations, policy interpretation and application, and employee development. Designed and delivered HR focused courses and training materials to be utilized at all levels of the organization. Applied analytical skills to gather, interpret, and present critical turnover data. Served as the first point of contact for all employee issues and inquiries.

Benefits Assistant

• Feb 2018 - Mar 2018

Researched multiple state leave laws and federal leave laws to assure compliance at locations across the country. Processed requests for, and tracked the progress of FMLA, individual state, and personal leave request cases. Managed benefit arrears repayment schedules. Interacted with both corporate and field employees to provide clarification on leave processes and communicate leave case status. Collaborated with the benefits team to execute special projects, such as company mailings, corporate discount programs, and a company health fair. Show less

Administrative Assistant

• Jun 2017 - Aug 2017

Performed general office duties such as receiving and directing calls, tracking invoices, creating and maintaining employee records, and ordering supplies. Facilitated communication between Compass Group and hospital staff. Served as on-site contact for basic human resources questions. Created and distributed job listings through multiple avenues to source qualified candidates. Assisted candidates through all steps of the onboarding process. Conducted all new hire paperwork and orientation. Performed general office duties such as receiving and directing calls, tracking invoices, creating and maintaining employee records, and ordering supplies. Facilitated communication between Compass Group and hospital staff. Served as on-site contact for basic human resources questions. Created and distributed job listings through multiple avenues to source qualified candidates. Assisted candidates through all steps of the onboarding process. Conducted all new hire paperwork and orientation.

Staff Development Coordinator

• Feb 2017 - May 2017

Created and distributed an in-depth user guide to significantly decrease onboarding time for new hires. Coordinated educational courses and trainings to ensure both new employee education requirements, and continuing education requirements were satisfied. Served as an internal consultant for all management and employees in regards to educational opportunities and opportunities for individual career development.

HR Assistant

• Mar 2016 - Jan 2017

Enhanced department efficiency by coordinating project schedules with human resources generalists and vice president of human resources. Provided support and regular communication to new hires throughout the onboarding process. Designed and implemented a new digital filing system for over 3,000 employees nationwide. Facilitated communication between all levels of employee, both corporate and remote, to prioritize essential tasks and ensure all deadlines were met.

Enrollment Associate

• Sep 2015 - Feb 2016

Built relationships with prospective students and resolved concerns and questions about programs offered. Pioneered and implemented a rating system to prioritize student contact. Surpassed quota expectations by generating 50% of all daily calls for the entire enrollment center. Trained and helped to integrate new team members into the workplace. Built relationships with prospective students and resolved concerns and questions about programs offered. Pioneered and implemented a rating system to prioritize student contact. Surpassed quota expectations by generating 50% of all daily calls for the entire enrollment center. Trained and helped to integrate new team members into the workplace.