Experience

The Pacific Bridge Companies

• United States
• Financial Services
• 1 - 100 Employee

• Senior Executive Assistant

  • May 2023 - Nov 2023



Pru Life UK

• Philippines
• Financial Services
• 700 & Above Employee

• Licensed Financial Consultant / Insurance Broker

  • May 2022 - Nov 2023



Freelance

• Real Estate and Lead Generation Property Management Subcontractor

  • Aug 2015 - Nov 2023

• Real Estate Sales Agent

  • Jan 2019 - Jul 2022



Walshs

• Australia
• Financial Services
• 1 - 100 Employee

• Client Services Coordinator

  • Nov 2022 - May 2023



Perigon One

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Admin Support Officer

  • May 2021 - Nov 2022



Crestcom International

• United States
• Professional Training and Coaching
• 100 - 200 Employee

• Executive Administrative Assistant

  • May 2020 - May 2021



TOA Global

• Australia
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Executive Administrative Assistant

  • Oct 2020 - Jan 2021



Cloudstaff

• Australia
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Executive Service Specialist

  • May 2018 - Feb 2020

  Region III - Central Luzon, Philippines Manages Administrative tasks such as book keeping, Data entry, CRM tool accounts management. Collections and Recoveries activities such as Skip tracing, attempting contact with the debtor and take necessary steps to locate and contact customer. Assess debtors financial status to ascertain ability to pay, offering alternative payment options or plans to debtor. May also do initial review if case is to be referred for legal actions.



Tata Consultancy Services

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • Dec 2015 - May 2018

  Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure… Show more Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed Show less



Startek

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Consumer Sales Representative, Online Sales Department

  • Apr 2014 - Dec 2015

  Communicates with customers via telephone or written correspondence to provide information and assistance. Operates computer/on-line guidelines for the purpose of responding to customer inquiries. Resolves customer issues on first contact follows escalation procedures as needed. Safeguards important customer and company information in order to maintain confidentiality. Crafts response to customer in a clearly written communication using proper grammar and syntax. Conveys information in a… Show more Communicates with customers via telephone or written correspondence to provide information and assistance. Operates computer/on-line guidelines for the purpose of responding to customer inquiries. Resolves customer issues on first contact follows escalation procedures as needed. Safeguards important customer and company information in order to maintain confidentiality. Crafts response to customer in a clearly written communication using proper grammar and syntax. Conveys information in a succinct manner. Using mail, email and fax, communicates with customer who has often made multiple attempts to resolve their issue(s). The CCR may need to diffuse negative emotions with the customer in order to re-establish trust. Demonstrates high level of customer service to assure customer satisfaction. Completes, processes, and maintains applicable paperwork and records. Follows escalation procedures as needed. May perform other related duties and responsibilities as assigned and/or required. Show less



Freelance

• Transcriptionist (Medical and Legal field) - Project based.

  • Jan 2013 - Jun 2013

• Private Basic to Conversational English Tutor

  • Jun 2011 - Jun 2013



20four7VA

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Virtual Assistant

  • Apr 2011 - Apr 2012

  Tasks includes: Run OAXRAY with websites given by the client. Create Link Bank for different sites to be used with the daily tasks given. Stay updated with Clearance, Rollback or Seasonal Sales for any Sites given by Client. Suggest any good items that will have good profit found to the client. Do Admin tasks such editing and or proofreading list or outputs on spreadsheets or even research and manual data entry. Do some research on how to hasten work on arbitrage, watch out for recent updates… Show more Tasks includes: Run OAXRAY with websites given by the client. Create Link Bank for different sites to be used with the daily tasks given. Stay updated with Clearance, Rollback or Seasonal Sales for any Sites given by Client. Suggest any good items that will have good profit found to the client. Do Admin tasks such editing and or proofreading list or outputs on spreadsheets or even research and manual data entry. Do some research on how to hasten work on arbitrage, watch out for recent updates with oaxray tool. Make sure to send EOD reports to client of task completed or partially completed and also goals regarding task completion. Make sure keep client posted with any updates, status for tasks given and issues regarding the completion of the tasks. Staying focused and at par with quality of the tasks given and be attentive on the client’s needs and preferences. Manage Amazon Seller Central account. Also include helping Clients Manage Social Media Accounts, Emails and Marketing Tasks. Show less