Experience

AmyData Solutions Inc
• United States
• IT Services and IT Consulting
• 1 - 100 Employee
• Business Analyst

  • Jan 2019 - Present


Ericsson

• Sweden
• Telecommunications
• 700 & Above Employee

• Data Analyst

  • May 2016 - Dec 2018

  Ericsson’s ITK (In-service Performance Tool Kit) is a proprietary platform for service delivery - to assist in Telco Deployment and support day to day operations. • Supported Successful implementation Ericsson ITK (In-Service Performance Tool Kit) and fine-tuning the application functionality to meet customer’s business objectives. • Involved in full lifecycle development phases including solution design, development, unit testing, integration, and acceptance testing support of ITK releases • Supported Email notification templates configuration process to trigger the notification based on condition • Performed detailed analysis on key trends and presented summarized findings to stakeholders. • Perform application development and maintenance, including development of new features and enhancements to existing applications through platform configuration and customization • Developed Service Catalog items based on the requirement provided by the stakeholders. • Work with development team to migrate updates into the production environment. Show less



airtel

• India
• Telecommunications
• 700 & Above Employee

• Business Analyst

  • Jan 2015 - Apr 2016

  Automated IT Operations (AIOps) framework to replace the legacy cellular business support systems (BSS) with advanced automation to increase efficiency and speed, coordinated across multiple vendor systems to provide an unbeatable customer experience. • Elicited business requirements to ensure the quality of the feature being developed. • Captured As-Is state of existing process of key business parameters (New orders completion Time, change orders (ex: change of bill plan), service resumption orders etc. • Performed system analysis and provided administrative support, analyzed reports, documentation and identified opportunities for improvement. • Analyze and find the business data to identify patterns and correlations among the various data points. • Managed AIOps help desk ticketing system, ensuring customers received timely responses and resolution. • Worked on change management module by enhancing the tool to the stakeholders and made it easy to understand. • Working on order guides, to arrange them in sequential order to make the user comfortable while raising a request • Designed Workflows, along with standard Workflow templates which can be reused • Provide valued analysis to our members and our partners, which enables them to make decisions. • Participate in the full software development life cycle: Analysis, Design, Testing, Training, and Operational Support. Show less