Lakin Lanich
Implementation Specialist at Amtelco- Claim this Profile
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French Limited working proficiency
Topline Score
Bio
Credentials
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CPR/AED Certified
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Experience
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Implementation Specialist
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May 2018 - Present
• Implement call handling and paging software at a facility level for answering service organization and hospitals• Train administrators on the back-end build and setup of the software• Train front end operators on the front-end software and different types of calls (i.e. messaging, medical alert code handling, answer/transfer, etc)• Leverage Monday.com project management software to set tasks and goals, maintain dates, and track project status• Troubleshoot issues in a variety… • Implement call handling and paging software at a facility level for answering service organization and hospitals• Train administrators on the back-end build and setup of the software• Train front end operators on the front-end software and different types of calls (i.e. messaging, medical alert code handling, answer/transfer, etc)• Leverage Monday.com project management software to set tasks and goals, maintain dates, and track project status• Troubleshoot issues in a variety of areas with existing and new customers• Maintain project updates, statuses, and timelines for all parties involved in a project• Demo front- and back-end software to new customers, project teams, and analysts• Develop maintenance schedules for customer data Show more Show less
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Skimm'bassador
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Feb 2016 - Present
Brand representative for theSkimm media company who have the fastest growing email newsletter for female professionals
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Quality Assurance
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Jan 2011 - Dec 2017
Coordinator with 7 years of experience working in project management, quality assurance, and coordination. Self- starter with exceptional interpersonal and organizational abilities, and a proven history of managing multiple projects simultaneously while overseeing product quality and team goals. Project Management:• Compiled a list of 30-45 projects for a team of 20+ people, calculated time estimates for staffing needs on each project, and created timeline road maps for each project… Coordinator with 7 years of experience working in project management, quality assurance, and coordination. Self- starter with exceptional interpersonal and organizational abilities, and a proven history of managing multiple projects simultaneously while overseeing product quality and team goals. Project Management:• Compiled a list of 30-45 projects for a team of 20+ people, calculated time estimates for staffing needs on each project, and created timeline road maps for each project • Managed and maintained timelines for each project and make updates and changes as needed • Demoed in progress development to customers for feedback and issue response Quality Assurance:• Worked closely with developers and UI designers on development across multiple product lines to review customer need and create exceptional solutions • Directed a team of 20+ people within my department • Reviewed documentation from a healthcare accreditation group and verified requirements worked in software for 114 performance measures and sub-measures • Coordinated executive development overview of over 40 applications for senior management multiple times per year; including event logistics, scheduling, room management, catering, and budget planning• Streamlined processes for executive development overview to reduce number of days, saving over 200 hours of time for senior management and sales staff Epic 2018 Certifications:Resolute Professional BillingCadencePreludeAdditional Epic Certifications:EpicCare AmbulatoryBeaker Clinical PathologyBenefits EngineReference Lab BillingReporting Suite Show more Show less
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Assistant Manager
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May 2005 - Jan 2011
Managed wait staff and kitchen staff. Maintained business check book, paid salary and distributors. Operated a computerized point of sale system.
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Marketing Strategy Intern
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Jan 2010 - May 2010
Developed a data collection tool to review ice needs and production in a variety of businesses (restaurants, gas stations, etc).
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Education
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Northern Michigan University
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