Experience

Mississippi State Personnel

• United States
• Government Administration
• 1 - 100 Employee

• Operations Management Analyst Principle

  • Jul 2016 - Present



Saks Fifth Avenue

• United States
• Retail
• 700 & Above Employee

• Credit Services Support Specialist

  • Aug 2014 - Jul 2016

  Fast pace call center environment assisting the high end fashion enthused. Proceeds credit transactions, payments, as well as worth with online and store support. Perform operator functions to all Saks Fifth Ave locations. Fast pace call center environment assisting the high end fashion enthused. Proceeds credit transactions, payments, as well as worth with online and store support. Perform operator functions to all Saks Fifth Ave locations.



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Customer Account Executive 1

  • Sep 2013 - Aug 2014

  Work in fast paced call center setting, handling customer complaints, and sales markets.Troubleshoot cable and high speed data equipment.Created new customer service accounts and install.Followed call flow when handling inbound customer care calls.Multitask using 6 company database systems to access customer files and make changes to their account.Conducted sales pitch to customer for upgrade of service as well as explain the benefits of their current or new service and acknowledge their customer loyalty.



Kustom Artistry

• Kreative Kustomizer

  • May 2008 - Jun 2014

  Kreative Consultant for all artistic and customizing needs. Specializing in paint, sketch art, portrait, textile and more. Kreative Consultant for all artistic and customizing needs. Specializing in paint, sketch art, portrait, textile and more.



TAG- Teaching A Generation

• Business Mentor, Co-

  • Feb 2012 - Aug 2013

  (Teaching a Generation)-a community based nonprofit organization created to mentor and educate young adults in poverty stricken societies. We hold several events and activities that empower grade school children and teenagers on ways to cope in society and become better individuals of great character. (Teaching a Generation)-a community based nonprofit organization created to mentor and educate young adults in poverty stricken societies. We hold several events and activities that empower grade school children and teenagers on ways to cope in society and become better individuals of great character.



The Home Depot

• United States
• Retail
• 700 & Above Employee

• Sales Representative

  • Jan 2011 - Jun 2013

  Provide customers with friendly and effective customer service.Manage sales in specialty departments as well as all other store departments.Conduct virtual and telemarketing sales with customers by phone, who were unable to come to the store physically.Aided in craft projects with grade school children as well as children with disabilities every month, teaching them social as well cognitive skills in building craft projects.Engage in healthy morale and rapport with customers on a daily basis, as well as assist fellow associates with help in any aspect if needed to ensure our store standards and performance goals were met.



River Oaks Hospital

• United States
• Mental Health Care
• 1 - 100 Employee

• Student Intern

  • Dec 2008 - May 2013

  Aided in intake counseling and organization of patient information. Performed clerical and secretarial duties.Learned the day to day process of Social Work skills and Psychological counseling within the hospital setting.Learned the process of conducting Intake procedures from a Master level Psychological view.Run errands for staff and facility members.Behavioral health research and strategies. Aided in intake counseling and organization of patient information. Performed clerical and secretarial duties.Learned the day to day process of Social Work skills and Psychological counseling within the hospital setting.Learned the process of conducting Intake procedures from a Master level Psychological view.Run errands for staff and facility members.Behavioral health research and strategies.



Copiah County Schools

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Teacher Assistant

  • Aug 2004 - May 2008

  Provide aid to students in academic areas such as pre-Algebra, algebra I, and biology.Enhance their sense of curriculum skill comprehension and provide a better environment of learning competency for students.Provide aid to students in the basic academic areas such as reading comprehension, mathematics, grammar usage and mechanics, social studies, and scienceAided troubled/alternative youth in subject areas in junior high school and high school.Goal was to aim for noticeable academic improvement and behavioral modification towards academics and the academic setting.