Lakesia Tyson
Industry Manager at Opus- Claim this Profile
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Topline Score
Bio
Yáminah Gore
Lakesia is a great person to have on your team. She is detail-oriented, self motivated, and do whatever it takes to get the job done. I love her "go-get it" spirit. She is a welcome addition/asset to any team.
Yáminah Gore
Lakesia is a great person to have on your team. She is detail-oriented, self motivated, and do whatever it takes to get the job done. I love her "go-get it" spirit. She is a welcome addition/asset to any team.
Yáminah Gore
Lakesia is a great person to have on your team. She is detail-oriented, self motivated, and do whatever it takes to get the job done. I love her "go-get it" spirit. She is a welcome addition/asset to any team.
Yáminah Gore
Lakesia is a great person to have on your team. She is detail-oriented, self motivated, and do whatever it takes to get the job done. I love her "go-get it" spirit. She is a welcome addition/asset to any team.
Credentials
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Certified Emissions Inspector
GEORGIA'S CLEAN AIR FORCEFeb, 2010- Sep, 2024
Experience
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Opus
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India
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Transportation, Logistics, Supply Chain and Storage
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Industry Manager
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Sep 2019 - Present
Coordinate inspector training classes including assistance to trainers, scheduling, material distribution, grading classroom preparation, and coordination including photography, verification of proper identification, Biometric enrollments Interact with station owners and representatives, inspectors and students regarding program policies/procedures, technical issues, problem resolution, billing and/or recruitment Handle the applications for new and recertifying stations and inspector for legal operation in Georgia. Produce and disseminate badges, certificates, and mailing the RepairWatch Public Reports for 700 active stations and more than 3,000 inspectors Use of Customer Relations Management (CRM) application to resolve and close tickets that are assigned in the Georgia I/M Dashboard and Elementool Offer assistance for email, e-certs (electronic certificates), phone, station and analyzer closeout request, and diverse meeting-related needs Develop/Assist with Opus Quality Assurance personnel to identify program or policy outliers, prepare Standard Operating Procedures (SOP), email templates, and identify efficiencies in the Georgia I/M dashboard Periodically assist with the company’s continual improvement and customer satisfaction initiative, including participation in the company’s Quality Management System (QMS) Other duties as needed to ensure the smooth operation of the program as assigned by the Manager and or Program Manager Show less
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Applus Technologies
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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Industry Training Coordinator/Implementation Industry Manager
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Jan 2013 - Sep 2019
Coordinated with the audit team for station activation and closeout audits to maintain compliance with I/M rules.Maintained training schedules in the Dashboard.Collaborated with the Georgia EPD on enforcement actions, process changes, and knowledge of I/M rules and regulations.Implementation Industry ManagerDocumented e-certifications, exemption, extension, and waiver processes.Documented station and inspector certification and activation processes.Assisted in designing application development for Task 4 (Industry) and Task 5 (Waivers).Reviewed and updated station and inspector applications to meet current standards.Participated in Acceptance Test Procedures (ATPs) to ensure accurate Dashboard applications for the I/M program.Engaged in Integrated Project Team (IPT) meetings for system conformity.Proficiently used the Dashboard and provided demonstrations.Created user manuals for the Dashboard to guide clients and employees. Show less
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Overt Auditor/Customer Service Representative
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Feb 2010 - Jan 2013
Coordinated and conducted complete and limited day-to-day overt audits and ensured station compliance with analyzer equipment, hardware, software, and outreach materials.Communicated effectively with inspection facility management and personnel and offered remedial solutions when detecting problems.Prepared clear and precise reports for submission.Safely used, secured, and accounted for company-owned property (e.g., cell phone, computer, vehicle).Assisted with new hire training and performed other assigned tasks to support program operations.Correspondence Specialist/Customer Service RepresentativeDeveloped and maintained collateral and correspondence letters to deliver excellent customer service to meet motorists' needs.Audited responses for accuracy and compliance with program requirements.Handled motorist escalations by promptly addressing critical issues, provided effective telephone support, actively listening to customer concerns, while consistently met and exceeded demanding deadlines.Assisted manager in recruiting, training new associates, identified training needs and developed training materials. Show less
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Sales Co-Manager
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May 2005 - Jun 2007
• Responsible for the profitable operations of a retail outlet that specialized in women’s clothing. • Recruited, trained and managed staff to meet and exceed sales goals. • Implemented sales promotions and tracked the success of promotion. • Posted general ledges, daily receipts and various reports. • Managed inventory to ensure that store was appropriately stocked. • Managed lost prevention and successfully reduced pilferages by 30%. • Consistently provided world class customer service. • Managed human resources task including schedules to insure adequate staff on duty, time sheets and payroll to insure staff was paid on time for time worked. • Identified, documented and implemented training processes. Show less
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Clayton State University
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United States
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Higher Education
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700 & Above Employee
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Student Administrative Assistant - School of Business
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Aug 2001 - May 2005
Took charge of establishing, maintaining, and systematically updating all electronic and hard copy files, ensuring that essential documents were easily accessible and organized. Played a pivotal role in the management of academic data. This included creating, editing, and maintaining academic spreadsheets, particularly after the evaluation of undergraduate admissions applications. This data management was crucial for monitoring student progress and departmental decision-making. Conducted interviews with prospective students and their families, offering valuable insights into the department's majors and enrollment requirements. This interaction helped applicants make informed choices about their academic journey at the university. Took responsibility for the preparation of publicity materials, ensuring that they accurately represented the academic department. Coordinating appropriate mailings helped disseminate essential information to stakeholders efficiently. Provided exemplary telephone support, addressing inquiries and concerns related to academics and advisement. My role involved assisting students, faculty, and staff with their queries and directing them to appropriate resources when necessary. Show less
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Education
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2008 - 2010
University of Phoenix
Master, Business Administration -
2000 - 2006
Clayton State University
Bachelors, Arts
Community
