Experience

Cenlar FSB

• United States
• Financial Services
• 700 & Above Employee

• IT QA Lead

  • Nov 2014 - Present

  Yardley, PA Performs analysis and translates business needs to create high quality, actionable requirements documentation within specified time frames to solve moderate to highly complex problems considering all impacted components. Responsible for the functional, regression, integration, smoke, system, UAT, usability, production verification/smoke test, performance, stress, load testing across all applications. Identifying, recording, documenting and tracking defects using… Show more Performs analysis and translates business needs to create high quality, actionable requirements documentation within specified time frames to solve moderate to highly complex problems considering all impacted components. Responsible for the functional, regression, integration, smoke, system, UAT, usability, production verification/smoke test, performance, stress, load testing across all applications. Identifying, recording, documenting and tracking defects using JIRA. Perform automated web application testing using Selenium Webdriver. Creates and executes test plans, test scenarios and test cases for all critical platforms including continual quality testing of system performance; report and track issues and provide supporting evidence. Create, enforce and monitor appropriate standards and quality procedures. Assists in building and using new test systems and applications to further the QC practice. Ensures all faults are found through pre-implementation, pre-change testing, and quality reviews by using the system provided service and executing business integrated test plans. Assists in documenting and clearing issues received from incidents and audits along with providing testing support for all products coming out of Technology. Liaise with internal teams (e.g. developers and product managers) to identify system requirements. Assists with security testing for internal websites and applications utilizing security and vulnerability assessment tools.

• Sr Loss Mitigation Specialist

  • Dec 2010 - Nov 2014

  Ewing, NJ Ensured short sale property offers are active and negotiated with the real estate agent and/or attorney on the sale and miscellaneous fees of the property. Performed processing of short sale requests based on private investor and GSE guidelines to ensure compliance. Created and updated short sale reports and spreadsheets daily, weekly, and monthly. Reviewed and analyzed borrower’s financial documents, as well as title report and credit bureau. Obtained and reviewed… Show more Ensured short sale property offers are active and negotiated with the real estate agent and/or attorney on the sale and miscellaneous fees of the property. Performed processing of short sale requests based on private investor and GSE guidelines to ensure compliance. Created and updated short sale reports and spreadsheets daily, weekly, and monthly. Reviewed and analyzed borrower’s financial documents, as well as title report and credit bureau. Obtained and reviewed documentation received, then submitted to investor for short sale approval. Exceeded short sale goals each month. Prepared letters, legal documents, and status reports for attorneys, PMI companies, government agencies and private investors. Monitored foreclosure timelines to ensure compliance with GSE/Investor guidelines. Completed affidavits of debt and ensured all documents required by the courts are accurately completed in a timely manner.



Solomon Page

• United States
• Staffing and Recruiting
• 400 - 500 Employee

• Data Analyst

  • May 2008 - Oct 2010

  Technical data entry and data verification tasks. Administrative and clerical duties. Assisted in creating tools to process, analyze, and visualize data. Helped to build data pipelines (data automation, data querying, ETL) and tech infrastructure. Created and built data-driven software products.



Penn Medicine, University of Pennsylvania Health System

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Registrar/Office Floater/Emergency Department

  • May 2006 - May 2008

  Scheduled appointments, greeted and checked patients in and out, and performed various administrative and clerical duties. Confirmed insurance eligibility and obtained authorizations for service. Worked with patients to resolve billing and other insurance-related issues. 𝗦𝗲𝗹𝗲𝗰𝘁𝗲𝗱 𝗔𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗺𝗲𝗻𝘁𝘀: Promoted to “Floater” and Emergency Department Lead in first six months. Selected to train new employees due to consistently demonstrating… Show more Scheduled appointments, greeted and checked patients in and out, and performed various administrative and clerical duties. Confirmed insurance eligibility and obtained authorizations for service. Worked with patients to resolve billing and other insurance-related issues. 𝗦𝗲𝗹𝗲𝗰𝘁𝗲𝗱 𝗔𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗺𝗲𝗻𝘁𝘀: Promoted to “Floater” and Emergency Department Lead in first six months. Selected to train new employees due to consistently demonstrating superior customer service. Achieved certification in both IDX and Epic systems. Formally recognized as Employee of the Month and for perfect attendance. Received multiple letters of appreciation and accolades commending high level of customer service and professionalism. Handled an average of 85 calls per day from the inbound call queue. Show less



AIG

• United States
• Insurance
• 700 & Above Employee

• Senior E-commerce Specialist

  • Apr 1999 - May 2006

  Provided courteous and attentive helpdesk support and troubleshooting related to various website issues such as password retrieval and user lockout. Routinely interacted with policyholders and prospective clients using LivePerson, a real-time online interactive chat program. Contributed valuable technical assistance when redesigning corporate website. Created and ran queries using Microsoft Access to generate internal reports for upper management. Serviced policy… Show more Provided courteous and attentive helpdesk support and troubleshooting related to various website issues such as password retrieval and user lockout. Routinely interacted with policyholders and prospective clients using LivePerson, a real-time online interactive chat program. Contributed valuable technical assistance when redesigning corporate website. Created and ran queries using Microsoft Access to generate internal reports for upper management. Serviced policy holder automotive and home insurance accounts, and maintained meticulous and accurate logs of all transactions. Received and handled telephone calls from the inbound call center that had been escalated for prompt resolution. 𝗦𝗲𝗹𝗲𝗰𝘁𝗲𝗱 𝗔𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗺𝗲𝗻𝘁𝘀: Recognized for Perfect Attendance for the Quarter for several quarters during tenure. Employee of the Month and Employee of the Quarter on numerous occasions. Earned a 100% quality score multiple times. Sold new business quotes generated from direct inbound, outbound, and Internet follow up. Received Sales Representative of the Year award. Show less