Experience

Family and Medical Counseling Service Inc.

• United States
• Medical Practices
• 1 - 100 Employee

• Behavioral Health Program Assistant II

  • Sep 2022 - Present

  - Verify that appropriate authorization has been received from referring agency for scheduled service prior to appointment date. - Verify insurance is active on date of service for all Behavioral Health clients and coded according to correct payor or contract/grant organization. - Regularly update census tracking data form and data systems to keep all data current for clients referred to FMCS, including updating client information, demographics, collateral contact information, and insurance information. - Make follow-up contacts with referral agency when referral information is incomplete, as requested by supervisor. Document contacts on form/system provided. - Provide contract/grant organizations with current required census tracking data for all clients in program timely. - Adhere to workflows to ensure required information is submitted consistently and timely to contractor/grantor. - Refer uninsured clients for assistance with obtaining insurance. - Cover main reception area, as assigned (example: receiving and directing guests and clients, logging in intakes, answering and directing calls from multiline phone system). - Assist behavioral health department with registering, scheduling, filing, scanning, and copying, as assigned. - Other duties as assigned.



Xfinity Communities

• United States
• Entertainment Providers
• 200 - 300 Employee

• Retail/Technical Service Associate

  • Oct 2021 - Sep 2022

  Provide strong understanding and enthusiasm for technology, especially company products and services and support the store team in the front and back of the store. o Constantly scans the sales floor to ensure counters, devices, accessories and walkways are accessible, clean and functioning, and reports to leadership when exceptions are found. o Greet customers, ensuring that for sales opportunities they are connected to a sales consultant in a timely manner. Demonstrate company technology to new customers to ensure they know the basics of Xfinity services. Performs non-sales customer service transactions including but not limited to, equipment returns and swaps, customer pick up for “buy-online-pick-up” in-store order fulfillment. o Serves as an in-store expert for Xfinity Mobile support. Provide in-store post-sales support for device data transfers and phone number ports. o Support the onboarding of a Xfinity Mobile customer, post-sale or in tandem with a sales representative, which may involve assisting customers set up online accounts, data transfer, mobile device education, or assisting with account set up errors. Assists Store Leadership in Inventory and Merchandising responsibilities: o Frequently check and inspect the back of the store for clean, secure, and appropriately placed inventory. Assist with receiving inventory and properly stocking the back of house to store standards. o Help the leadership team by conducting the weekly cycle count process and helps look for opportunities to improve the store count process.



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Technical Specialist

  • Mar 2019 - Oct 2021

  • Provide support to new and existing customers. I help new owners get started and current ones get quick, efficient support while developing strong, positive relationships. • Quickly assess the customer issue and sometimes take care of the problem with advice or a solution on the spot, using my knowledge of current Apple technology. • If the issue provides further assistant, I refer customers to support team members who are able to fix the issue. • Provide personal training for new customers for newly purchased products or devices. • Support new and used customers in a timely manner and balance priorities to achieve individual and team productivity goals. • Troubleshoot and run diagnostics on devices within my appointment to try to isolate and resolve the issue. • Introduce new products and services to customers to enhance their experience with Apple products.



Sugar Shack Donuts and Coffee

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Barista

  • Aug 2018 - Mar 2019

  Welcomes customers by determining their coffee interests and needs. Educates customers by presenting and explaining the coffee drink menu; answering questions. Sells coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates. Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as espresso, espresso lungo, caffe latte, and cappuccino. Generates revenues by attracting new customers; defining new and expanded services and products. Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for the coffee bar. Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs. Maintains safe and healthy work environment by following organization standards and sanitation regulations. Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar. Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks. Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.



Milk and Honey

• Germany
• 1 - 100 Employee

• Barista

  • Sep 2017 - Aug 2018

  Welcomes customers by determining their coffee interests and needs. Educates customers by presenting and explaining the coffee drink menu; answering questions. Sells coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates. Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, expresso, expresso lungo, caffe latte, and cappuccino. Generates revenues by attracting new customers; defining new and expanded services and products. Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar. Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs. Maintains safe and healthy work environment by following organization standards and sanitation regulations. Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar. Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks. Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.