Experience

ABMis

• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Support

  • Aug 2014 - Present

  • Working on Safeway, Starbucks, Save on Food and Mcdonald’s Windows 7 upgrade projects • Provide on-site technical support for Canada Post, Wincor and IKEA • Worked on Purolator, RBC, TD Bank ABMs, Safeway and Superstore windows 7 upgrade projects • Working on Safeway, Starbucks, Save on Food and Mcdonald’s Windows 7 upgrade projects • Provide on-site technical support for Canada Post, Wincor and IKEA • Worked on Purolator, RBC, TD Bank ABMs, Safeway and Superstore windows 7 upgrade projects



Signify via CompuCom

• Langley, BC

• IT Support Specialist

  • Jan 2018 - Apr 2019

  • Provide technical support for Office 365, Azure AD based environment • Successfully finished windows 10 upgrade project without major issues • Trouble shooting and resolving various issues related to network, software and hardware • Improved network quality and system stability by analyzing the network infrastructure, found the bottle neck and fixed the issue • Provide technical support for Office 365, Azure AD based environment • Successfully finished windows 10 upgrade project without major issues • Trouble shooting and resolving various issues related to network, software and hardware • Improved network quality and system stability by analyzing the network infrastructure, found the bottle neck and fixed the issue



ABM Integrated Solutions

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Support Engineer

  • Nov 2013 - Dec 2017

  • Working on Windows 7 upgrade projects for Safeway, Starbucks, Save on Food, Purolator, RBC, TD Bank ABMs, Superstore and McDonald’s • Provide on-site technical support for Canada Post, Wincor and IKEA including server side and client side, like POS and Pin pad troubleshooting and fix • Working on Windows 7 upgrade projects for Safeway, Starbucks, Save on Food, Purolator, RBC, TD Bank ABMs, Superstore and McDonald’s • Provide on-site technical support for Canada Post, Wincor and IKEA including server side and client side, like POS and Pin pad troubleshooting and fix



airG Inc.

• Canada
• Wireless Services
• 100 - 200 Employee

• Systems Administrator

  • Aug 2005 - Jul 2012

  IT Specialist (Windows System Administrator) airG INC. 08/2005-07/2012 • Built and maintained a Windows Domain environment, upgraded to windows 2003 in 2006, upgraded to windows 2008 in 2009. Managed DNS, DHCP, AD and troubleshooting network issues. • Set up and managed exchange server email system with windows exchange server 2003 and upgraded to exchange server 2007 in 2009, tuned up server performance, set up and managed antivirus and anti-spam on server and client side. Set up emails for mobile users using iPhone, blackberry and android devices. Trouble shooting issues related to mail system. • Built and managed windows terminal server (windows server 2003), upgraded to remote desktop service(windows Server 2008), virtualized these servers on VMWare ESX 4.0 platform in 2010 • Set up and managed black berry enterprise server(BES) and a blackberry express server, trouble shooting and issues end users experienced, converted to VM in 2009 • Managed printer server and all printers inside the office • Deploy Ghost Solution Suite 2.5.1 to reduce set up time for new employees and windows software update and upgrade. • Set up and managed a Sharepoint site for file sharing • managed head office Avaya phone system • Set up a SMS 2003 system and use it to manage computer software and hardware • Set up and managed Virtualized servers running on VMWare platform (ESX) Show less