Experience

Agensi Kaunseling dan Pengurusan Kredit (AKPK)

• Malaysia
• Financial Services
• 200 - 300 Employee

• Payment Monitoring Officer

  • Sep 2021 - Present

  AKPK services are Financial Education Financial education programmes on basic money management skills as well as tips on how to use credit responsibly Work Description: - To provides comprehensive support to the operation by performing duties such as: 1. Helping customer by giving advisory on how they supposed to manage their financial situation. 2. Monitor by calling customer to update their amount in arrears is pending 3. Help customer which is have difficulties to manage monthly payment 4. Advice customer about latest support program launch for AKPK 5. Assist senior officer doing reporting/ KPI Show less



Gala Track Sdn Bhd

• Admin manager

  • Jun 2005 - Sep 2021

• Senior Executive Administrative

  • Jun 2005 - Sep 2021

  Working at debt recovery agency refers to a private organisation, specializing in collecting bad debts and delinquent amounts from debtors on behalf of a first party- a creditor. Training Attended: 1. AMLA2. PDPA - (Personal Data Protection Act)3. Financial Services Act 2013 & Islamic Financial Services Act 20134. Fair Debt Collection Practices5. IT Policy & SecurityWork Description: --Handle and organize daily routine or any ad-hoc task to admin-Answer and process client email or calls related with request, inquiries or information-Responsible to load assignment -Prepare daily / weekly / monthly report for both internally and externally.-Reconcile total portfolio for each client at the end of the month.-To support and assist recovery department in executing the task related to clerical and administrative such as request for proposal, discharge letter, daily payment checking, daily inquiry regarding account to bank and internal report.-Maintain department records by ensuring filling system maintain and up to date, ensure protection and security of files and records.-Liaise with system vendor if admin department facing problem or issues regarding system-Assist in organizing company events-Handle all ad-hoc matters as and when required-Backup for invoicing Management has assigned to assist Finance Department effected from 2007 till 2011 Issues monthlyinvoicing to In charge received post-dated cheque and ensure all the cheque send to the client’s / Send billing invoice to client. Management has assigned to assist HR Department effected from 2008 till 2011 assist HR and administrative :--Preparing staff salary contribution e.g EPF, SOCSO, Zakat and Income Tax /staff pay slip – monthly basis-Updating HR staff database/ staff leave e.g medical leave, emergency leave, annual leave/staff personal file in HR safe*Assist on updating Company Contract and Agreements in HR safe*Assist on updating filling system (P&C documentations) Show less