Experience

OpenSooq.com - السوق المفتوح

• Jordan
• Technology, Information and Internet
• 200 - 300 Employee

• Customer Care Team Lead

  • Mar 2023 - Present

  Manage team and provide effective guidance.Responsible for supervision, managing and motivating team members on daily basis tasks.- Creating an inspiring team environment with an option communication culture.- Sitting clear team goals.- Delegating tasks and set dead lines.Keys Project: - OpenSooq user service - OpenSooq payment services - OpenSooq after sales services. - OpenSooq products services. Responsibly: - Evaluation skills for the team. - Evaluation problems solving skills.- Time management. - Weakly and monthly reports.- Technical skills evaluation as a team.- adaptability skills and teamwork. Show less

• Customer Care Officer

  • Dec 2019 - Mar 2023

• Acting Customer Care Team Lead

  • Dec 2022 - Feb 2023



Aramex

• United Arab Emirates
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Contact Center Agent

  • Oct 2019 - Oct 2019



Extensya

• Jordan
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Oct 2018 - Oct 2019



Daret Amman consulting engineers

• Amman Governorate, Jordan

• Electrical Site Engineer

  • Mar 2016 - Jun 2018

  Working in Government project,area of the project 2600 m². Personally: -An electrical site engineer for consulting and constructing projects. -MS Office & ICDL. -Internet Skills (Web research, Collection Data, Correspondences). -AutoCAD. -Shop drawing schemes. -Design and distribution of electrical loads in the charts. -Pricing and expense amounts wires and cables, electrical appliances -Programming in Matlab. -Programming skills in "sketchup"," PVsys". Show less



Jordan Phosphate Mines Co.PLC

• Jordan
• Mining
• 200 - 300 Employee

• Graduate Engineering Trainee

  • Jul 2015 - Dec 2015