Laith Abu Al Wafa
Assistant Front Office Manager at Kempinski Hotel Amman- Claim this Profile
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Bio
Credentials
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International Computer Drivers License (ICDL,)
ICDL ArabiaMay, 2015- Nov, 2024 -
Reservations/Sales/Ticketing/Greeter
Hawai Travel AgencyOct, 2014- Nov, 2024
Experience
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Kempinski Hotel Amman
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Jordan
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Hospitality
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1 - 100 Employee
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Assistant Front Office Manager
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Sep 2022 - Present
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Front Desk Manager / Covering Duty Manager
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Jan 2019 - Sep 2022
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Night Manager
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Jan 2018 - Jan 2019
. Handling the operations during the night time and keep checking all the hotel needs.. Handling guest complaints and try exceed their expectations.. Doing the night run and the accounting issues.. Keep following up on the general and minor cases and handover them with the coming shifts. Review the guest’s feedbacks on the online websites and answering them directly.. Preparing the next day arrival rooms allocations and inform the other departments about the specialnotes.. Daily Training for the C Shift reception and the bellboy for the standers. Show less
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Rotana Hotel Management Corporation PJSC
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United Arab Emirates
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Hospitality
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700 & Above Employee
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Front Desk Manager
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Mar 2017 - Mar 2018
Front Desk Manager / Covering Duty Manager Front Desk Manager / Covering Duty Manager
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Kempinski Hotels
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Germany
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Hospitality
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700 & Above Employee
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Front Office Supervisor
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Dec 2015 - Dec 2016
Plan and supervise the day to day operations of the reception section which are related to the arrivaland departure of guests, including the room sales, the room assignments of VIPs, Groups and Crews androom registration.Reviewed guest arrivals and departures and ensured that all guest requirements and needs are fulfilledin order to create a memorable and unique experience lasting past their stay.Handle everyday guest comments, requests, and concerns and communicate with necessarydepartments to ensure guest satisfaction.Overlook VIP guests/groups to ensure smooth and enjoyable stay throughout entire experience fromcheck-in/check-out and actual event.Carry out training for new employees and on the job training.Trained, developed, and coached the performance of front office colleagues to ensure efficientdepartmental operations.Supervise all cashier work of subordinates.At the end of shift, do handover reporting guest complaints, unusual situations and incidents that needfollow up, to ensure efficiency in the operation.Cover Night Manager responsibilities when scheduled.Cover Manager on Duty responsibilities when scheduled.Organized team meetings to ensure that the entire front office team is on the same pageAccomplish a set of administrative duties such as briefing, producing, reviewing and writing report andother specific duties related to the job function.Looking over and running daily reports such as the cash and credit limit, in house profile, ledgers, Show less
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Front Desk Agent
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May 2014 - Dec 2015
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Hawai travel and tourism
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Amman, Jordan
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Ticketing Manager
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Jan 2014 - Jan 2015
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Education
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Middle East University - MEU
Bachelor's degree, Tourism and Travel Services Management