Experience

Webflow

• United States
• Software Development
• 500 - 600 Employee

• Director, Insights

  • Feb 2022 - Present

  Lead the Insights Organization that includes Product Data Science, User Research, and Insights Operations. Lead the Insights Organization that includes Product Data Science, User Research, and Insights Operations.



UC Berkeley School of Information

• United States
• Higher Education
• 1 - 100 Employee

• Lecturer

  • Aug 2018 - Present

  Lecturer in the UC Berkeley School of Information graduate program. Lecturer in the UC Berkeley School of Information graduate program.



Netlify

• United States
• Software Development
• 100 - 200 Employee

• Head of Design and Research [Interim]

  • Sep 2021 - Jan 2022

  Led the Product Design and UX Research functions at Netlify on an interim/temporary basis. Led the Product Design and UX Research functions at Netlify on an interim/temporary basis.



Udemy

• United States
• E-Learning Providers
• 700 & Above Employee

• Director, User Research & Market Research

  • Nov 2018 - Jan 2021

  Led the User Research and Market Research functions, for an online learning platform with over 50 million learners, in 65 languages, in more than 190 countries. Helping to develop strategy for both direct to consumer and B2B business lines. Led the User Research and Market Research functions, for an online learning platform with over 50 million learners, in 65 languages, in more than 190 countries. Helping to develop strategy for both direct to consumer and B2B business lines.



UC Berkeley Extension

• Higher Education
• 100 - 200 Employee

• Lecturer

  • Jan 2017 - Jun 2019

  Teaching UX Research Methods as part of the UC Berkeley Extension UX Program Teaching UX Research Methods as part of the UC Berkeley Extension UX Program



United Nations OCHA

• United States
• International Affairs
• 700 & Above Employee

• Fellow

  • Jun 2018 - Aug 2018

  Summer fellowship at the Centre for Humanitarian Data in the United Nations Office for the Coordination of Humanitarian Affairs (OCHA) working on The Humanitarian Data Exchange (https://data.humdata.org/) Summer fellowship at the Centre for Humanitarian Data in the United Nations Office for the Coordination of Humanitarian Affairs (OCHA) working on The Humanitarian Data Exchange (https://data.humdata.org/)



Uber

• United States
• Internet Marketplace Platforms
• 700 & Above Employee

• UX Research Manager

  • Oct 2016 - Jun 2018

  Head of UX Research for the Driver Experience, Driver Access, Maps, and Marketplace UXR teams. I also managed Uber's UX Research University Recruiting and Internship programs. Head of UX Research for the Driver Experience, Driver Access, Maps, and Marketplace UXR teams. I also managed Uber's UX Research University Recruiting and Internship programs.



Shyp

• United States
• Freight and Package Transportation
• 1 - 100 Employee

• Lead User Experience Researcher

  • Jul 2015 - Oct 2016



Google

• United States
• Software Development
• 700 & Above Employee

• User Experience Researcher

  • Nov 2014 - Jul 2015



AnswerLab

• United States
• Research Services
• 100 - 200 Employee

• UX Researcher

  • Jul 2012 - Nov 2014



Freelance

• Freelance

  • May 2007 - Aug 2012

  Conducted qualitative research, project evaluations, grant writing, and other services for a number of organizations including: U.S. Department of Education, U.S. State Department (Foreign Service Institute), Soliya, and Project Rhythm. Conducted qualitative research, project evaluations, grant writing, and other services for a number of organizations including: U.S. Department of Education, U.S. State Department (Foreign Service Institute), Soliya, and Project Rhythm.



Convergence Center for Policy Resolution

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Postdoctoral Research Fellow

  • Jan 2011 - Feb 2012

  Mellon Foundation Researcher at Convergence Center for Policy Resolution Mellon Foundation Researcher at Convergence Center for Policy Resolution



Georgetown University

• United States
• Higher Education
• 700 & Above Employee

• Lecturer

  • Sep 2011 - Dec 2011



UCLA

• United States
• Higher Education
• 700 & Above Employee

• Lecturer

  • Sep 2002 - Jun 2010

  Lecturer: 2009-2010 Teaching Assistant/Associate: 2003-2008 Research Assistant: 2002-2003 Lecturer: 2009-2010 Teaching Assistant/Associate: 2003-2008 Research Assistant: 2002-2003



University of Redlands

• United States
• Higher Education
• 700 & Above Employee

• Lecturer

  • May 2009 - Jun 2009

  Taught an upper division seminar Taught an upper division seminar



University of Michigan

• United States
• Higher Education
• 700 & Above Employee

• Information Resources Specialist

  • Jan 2000 - Aug 2001

  Assisted Senior Information Architects to implement information access improvements. Helped to deploy and test database access points. Worked with students and faculty to navigate databases and find resources for research projects. Assisted Senior Information Architects to implement information access improvements. Helped to deploy and test database access points. Worked with students and faculty to navigate databases and find resources for research projects.