Experience

Prestige Network Ltd

• United Kingdom
• Translation and Localization
• 1 - 100 Employee

• Head Of Service Delivery

  • Feb 2021 - Present

  Prestige Network is a language service and solutions provider, offering interpreting, translation and transcriptions services to the public and private sectors. My role entails managing and developing the interpreting and transcription teams. I look after recruitment and compliance of our linguist database. I liaise and negotiate with linguists and clients. I handle complaints and resolve problematic bookings to maintain service levels and quality standards. I ensure that we deliver to operational KPI's in line with corporate targets and service level agreements. I provide monthly and ad hoc custom reports based on proactive observations and analysis and identify any corrective actions required. Show less



Enigma Digital Enterprises

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Global Account Specialist

  • Mar 2020 - Feb 2023

  Enigma is a brand strategy advisory group which handpicks experts to provide bespoke, data-led solutions. This role entailed providing marketing support for a key client, to achieve their sales and revenue targets. Key achievements: • Growing a key account, meeting all KPI’s and opening new business areas by developing targeted digital marketing support. • Acting as part of the agency team, collaborating with both client and agency networks. • Understanding agency methodology, utilising top-down wide view to develop joint up marketing of services. • Delivered reporting monthly to demonstrate ROI. • Developed teams in alignment with client’s requirements. Show less



Lumber’s_Bartholomew

• United Kingdom
• Beverage Manufacturing
• 1 - 100 Employee

• Senior Business Development Manager

  • Feb 2019 - Feb 2021

  137 Gin Distillery is a working micro distillery which has won many awards and accolades, with global accounts and products being sold in department stores such as Harrods. I had responsibility for maintaining and developing key trade accounts for the 137 Gin Distillery, identifying growth and new business opportunities in the local area and nationwide. Key achievements: • Securing new key high-end accounts by strategic targeting, research and presentation to customers ensuring closure on the deals in a crowded market. • Running networking events and tastings to bring the product to market and secure interest from targeted key accounts. • Increasing brand awareness of a small batch gin in a heavily populated market, establishing the brand and driving sales through targeted marketing campaigns. Show less



Freedom Tech

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Account Manager

  • Sep 2018 - Mar 2019

  Freedom Tech is a technology financing solutions company. I was responsible for maintaining and developing key accounts whilst identifying growth and new business opportunities. I trained and managed sales executives to maximise GP and drive sales. Key achievements: • Achieving sales target by research and presentation of compelling quotes and proposals to customers, following up on the quotes and ensuring closure of the deals. • Helped grow the business by effectively managing individual accounts and building customer relationships. • Establishing new leads and building pipeline to generate new business. Show less



The Newbury

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Sales and Marketing Lead

  • Jul 2017 - Aug 2018

  The Newbury is an award-winning gastropub which has won numerous awards since it has opened its doors in 2012. I worked very closely with the business owner to increase footfall and drive sales through various marketing campaigns. I collaborated with internal and external stakeholders to identify opportunities and drive performance. I developed and trained colleagues and organised events with suppliers. I lead social media campaigns to increase brand exposure. Key achievements: • Developed and led marketing and brand communications, alongside running compelling propositions. While embedding and managing sales and marketing strategies. • Identified sales and marketing opportunities by monitoring competitor strengths and weaknesses, applying the findings to increase business. • Delivered commercially focused business plans, and campaigns based on market analysis. • Met sales targets by forecasting and projecting expected sales volume and profit. Met sales targets by forecasting requirements and projecting expected sales volume and profit. Show less



HUTCHISON 3G UK LIMITED

• Retail Marketing Executive

  • Feb 2016 - Jul 2017

  Enjoyed a decade of progression; from initial role delivering exceptional customer service as Sales Associate, through to Store Manager of a high footfall store in recognition of exceptional leadership qualities. Subsequently contributed to retail marketing campaigns and execution of new product launches as Retail Marketing Executive. Developed and implemented compelling marketing presentations while defining strategies and expected outcomes – securing Return on Investment (RoI) through Above The Line (ATL) arenas. Embedded awareness of digital marketing and communications channels to ensure brand consistency and enhance customer engagement.Key achievements• Enhanced brand and product awareness via development of communications and marketing collateral, including Point of Sale (PoS) briefs and planograms.• Championed culture of continuous improvement and compliance.• Increased commercial and consumer KPI performance through introduction of innovative tools, including the launch of an application for retail stores monitoring PoS and planogram compliance.• Drove sales by 2.5% in one year through increased traffic and enhanced visual merchandising; converting window shoppers into customers.• Instigated an existing process change in management of retail marketing related queries from stores. Show less

• Store Manager

  • Oct 2007 - Feb 2016

  Led, motivated and provided strategic direction to a high-performing team of 12 staff; embedded a culture of customer service excellence in line with KPIs; tactfully and diplomatically resolved concerns and complaints while identifying opportunities to enhance customer experience.Key achievements• Consistently exceeded targets, including 125% of a Total Productivity target in year, despite a competitive marketplace and often turbulent economic climate.• Monitored and reported on performance targets; scoped and implemented plans to turn around poor performance.• Forged, maintained and nurtured client relationships, conducive to business development and service excellence.• Reduced staff attrition through effective management, motivation and engagement.• Proactively identified sales and marketing opportunities within store and local community.• Drove sales via contributions to visual merchandising and product marketing.• Winner of 2014 and 2015 sales incentive; won trip to Hong Kong and Macau.• Named “Store Manager of the Quarter” in recognition of exceptional performance. Show less