Laila Shaheen

Account Director at Khoury Stand L.L.C.
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Contact Information
Location
Cairo, Egypt, EG
Languages
  • English Native or bilingual proficiency
  • french Limited working proficiency
  • Turkish Elementary proficiency

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Experience

    • Egypt
    • Advertising Services
    • 1 - 100 Employee
    • Account Director
      • Aug 2023 - Present

      -oversees the day-to-day requirements needed to complete tasks for existing accounts.-Leading clients' campaign advertising strategies.-Developing and nurturing client relationships.-Keeping projects on time and within budget.-Conducting performance evaluations and giving feedback.-Monitoring the success of campaigns.-Managing external stakeholders.-Identifying new opportunities for growth.

    • Account Manager
      • Dec 2022 - Aug 2023

      -Managing the client relationship through effective communication, problem solving, and responding to requests.-Taking client communication briefs and, where required, supporting the Account Planner with drafting creative briefs.-Presenting and selling creative work.-Ensuring that project deadlines and budgets are met, communicating and seeking approval of any changes to these.-Identifying ways to grow client accounts through new business opportunities.-Keeping the team and the client up to date with useful knowledge.-Maintaining accurate records of meetings, decisions and next actions.-Working with Finance to limit write offs, bill client accurately, chase unpaid invoices, do reconciliations.-Manages a portfolio of accounts to achieve long-term success.-Develops positive relationships with clients.-Acts as the point of contact and handle customers’ individual needs.-Resolves conflicts and provide solutions to customers in a timely manner.-Suggests actions to improve and Identifies opportunities to grow business with existing clients.-Collaborates with various internal departments to ensure that they fulfill all customer requests.-Resolves complaints and keeping track of all processes that pertain to the client's desires.-Acts as the client's representative in the company to ensure that their demands are met with a focus on improving the customer experience. Show less

    • Australia
    • Financial Services
    • Commercial Account Manager
      • Sep 2021 - Dec 2022

      ▪ Developing New Leads ▪ Opening New Markets, New Accounts ▪ Developing New Opportunities for Business gain ▪ Preparation of Sales Presentations and demos to clients ▪ Negotiation & Closing Sales Deals with clients ▪ Preparation of Sales Forecast and Sales Reports on periodic basis using excel and/or company CRM ▪ Share in brain storming sessions in developing concepts and designs ▪ Share in Developing Marketing campaigns collaterals ideas ▪ Jobs deliveries on time to client as per the received brief ▪ Act as final quality assurance step before final deliveries to clients ▪ Share in ideas to enhance company sales and marketing strategies ▪ Develop ideas and plans for new lines of business ▪ Studying our Market Share and Competitors Market Share ▪ Competitors behavior Analysis Show less

    • Egypt
    • Advertising Services
    • 1 - 100 Employee
    • Business Development Manager
      • May 2018 - Aug 2021

      -Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities. -Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments. -Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals. -Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations. -Handling accounts, Managing, Reviewing Progress and delivering the client’s projects, nurturing business relationships with existing clients. Show less

    • Jordan
    • Design Services
    • 1 - 100 Employee
    • Regional Operations Manager
      • Nov 2017 - May 2018

      Handling Sanofi line Hypertension, Brands Aprovel & Co-Aprovel conferences & cycle meetings. Events: •ASNRT Spring Forum in collaboration with the Lebanese Society of Nephrology and Hypertension “CROWNE PLAZA HOTEL, BEIRUT LEBANON” •Hypertension academy powered by Sanofi “HILTON HELIOPOLIS HOTEL” •Sanofi leap project “INTERCONTINENTAL CITY STARS” •Cardio Vascular Risks in Organ Transplantation by Egyptian Transplantation Society in collaboration with European Society of Organ Transplantation “TOLIP GOLDEN PLAZA, CAIRO” Show less

    • Bahrain
    • Spectator Sports
    • 1 - 100 Employee
    • External and Public relations
      • Nov 2013 - Jan 2018

      •Organizing presidential events. •Handling the media & press. Events: •The Celebration of the 3rd Anniversary of 30 June's Revolution “CAIRO OPERA HOUSE” •Development of East Canal “PORTSAID” •"PLP " Presidential Leadership Program “GEZIRA YOUTH CENTER” •The Launching Ceremony of a project to reclaim a million and a half million acres “FARAFRA OASIS” •Immigrants’ reception by Dr. Nabila Makram the Minister of Immigration “GEZIRA YOUTH CENTER” •Handball African Cup of Nations “CAIRO INTERNATIONAL STADIUM” •EGYPT 2030 Event “GALAA CENTER” •Attended one of the Parliament Sessions. •The Launching of New Suez Canal “SUEZ” •The youth conferences “SHARM EL SHEIKH, ASWAN & ISMAILIA” •Opening of AL-Masa Hotel “THE NEW CAPITAL” Show less

    • Journalist
      • Mar 2015 - Jun 2015

Education

  • Mass Communication English Section - Cairo university
    Bachelor's degree, Radio, television and marketing
    2013 - 2017
  • essallam college experimental language school
    General Certificate of Secondary Education
    2009 - 2013

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